Analisis Pengaruh Manajemen Mutu terhadap Kualitas Layanan dalam Transportasi Gojek

Pradnya Paramitha; Elsha Angelita; Matthew Natanael Riung; Aura Salsabillah Dwi Clandestine

Wawasan : Jurnal Ilmu Manajemenx, Ekonomi dan Kewirausahan

Universitas Maritim AMNI

📄 Abstract

This article explores the relationship between quality management and service quality at Gojek, a pioneer of online transportation services in Indonesia. Through a quantitative survey, data was collected from 35 Gojek users using an online questionnaire. The analysis results show a positive and significant correlation between quality management and Gojek's service quality. This is evidenced by the majority of respondents expressing their satisfaction with Gojek's services, especially in terms of ease and efficiency, driver friendliness and safety, and practical payment methods. Gojek's success in building a positive brand image and its commitment to meeting user needs also contribute to high service quality.

🔖 Keywords

#Quality management; Service Quality; Gojek; Online transportation services

ℹ️ Informasi Publikasi

Tanggal Publikasi

14 June 2024

Volume / Nomor / Tahun

Volume 2, Nomor 3, Tahun 2024

📝 HOW TO CITE

Pradnya Paramitha; Elsha Angelita; Matthew Natanael Riung; Aura Salsabillah Dwi Clandestine, "Analisis Pengaruh Manajemen Mutu terhadap Kualitas Layanan dalam Transportasi Gojek," Wawasan : Jurnal Ilmu Manajemenx, Ekonomi dan Kewirausahan, vol. 2, no. 3, Jun. 2024.

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