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Menampilkan 1–7 dari 7 artikel
KINERJA PENGELOLAAN PENGADUAN PELAYANAN PADA BADAN PENANAMAN MODAL DAN PERIZINAN (BPMP) KOTA SURAKARTA
-, Suwardi
Transformasi: Jurnal Ilmu-Ilmu Sosial
Vol 1
, No 26
(2015)
Act 25 of 2009 on public service requires a complaints management unit. Board of Investmentand Licensing Surakarta put service complaints as an important part of community service.Although not optimally managing complaints have been going well. Along with the changes intheir relationship with the state mainset, complaint management required to keep clean.Keywords: Service; public; complaint; licensing
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ANALISIS REINVENTING GOVERNMENT TERHADAP PEMIKIRAN DAN KEBIJAKAN BASUKI TJAHAYA PURNAMA (Januari 2013 – Desember 2014)
-, Suwardi
Transformasi: Jurnal Ilmu-Ilmu Sosial
Vol 1
, No 27
(2015)
Tjahaya Basuki Purnama (Ahok) Head of Jakarta Special Capital Region efforts led Jakarta lotwith new ideas are widely publicized by mediamassa online. This study analyzes the thinking andpolicy Ahok in managing the bureaucracy of reinventing government (D. Osborn and T. Gabler;1993). The results research showed that Ahok have tend build Jakarta governance in line withthe principle of ten reinventing govermant. The top three concerns highest Ahok first thought wasa statement in the category of an...
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PENGARUH KUALITAS PELAYANAN TERHADAP KEPUASAN DAN LOYALITAS PASIEN RUMAH SAKIT UMUM DAERAH (RSUD) DI KABUPATEN BOYOLALI PROVINSI JAWA TENGAH
-, Suwardi
Transformasi: Jurnal Ilmu-Ilmu Sosial
Vol 14
, No 23
(2013)
Abstrak Quality of inpatient care government hospitals (RSUD) variable constructed tangible, reliability, responsiveness, assurance, empathy, and equity. The sixth variable effect on satisfaction. However, not all variable effect on loyalty. Empathy and equity has no effect on loyalty. The study also concluded that no significant satisfaction to loyalty  Keyword : Service Quality; Satisfaction; And Loyality.
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KINERJA PELAYANAN ADMINISTRASI KEPENDUDUKAN DINAS KEPENDUDUKAN DAN PENCATATAN SIPIL (DISPENDUKCAPIL) BOYOLALI
Exsplorasi: Jurnal Ilmu Sosial dan Humaniora
Vol 25
, No 2
(2013)
ABSTRAKPelayanan publik yang diselenggarakan oleh pemerintah didekati dengan dua pendekatan service quality dan service performance. Dua pendekatan ini bila dipadukan menghasilkan penilaian yang berguna dalam usaha membangun pelayanan publik oleh pemerintah kearah yang lebih baik. Walaupun menggunakan pendekatan kinerja pelayanan berorientasi pada ketentuan peraturan perundang – undangan, hasil penelitian ini kontradiktif dengan capaian indikator kinerja Dinas Kependudukan dan Pencatatan Sipil...
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PENGARUH KOMUNIKASI, KEDISIPLINAN, DAN TANGGUNG JAWAB TERHADAP KINERJA PEGAWAI DI UPT DINAS PENDIDIKAN POLOKARTO SUKOHARJO
Jurnal Manajemen Sumber Daya Manusia
Vol 4
, No 2
(2013)
 ABSTRACT Unit of District Education Office Polokarto Sukoharjo is a government organization that aims to implement educational services for the community. To achieve that purpose, support the good performance of all employees. The number of samples taken 40 people in full of the entire employee population UPT District Education Office Polokarto Sukoharjo. Data were collected through questionnaires, then analyzed by Multiple Linear Regression, F-test and t-test. The studies results are: (1) co...
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PERSEPSI PASIEN TERHADAP KUALITAS PELAYANAN RUMAH SAKIT UMUM DAERAH (RSUD) BANYUDONO KABUPATEN BOYOLALI PROVINSI JAWA TENGAH
-, Suwardi
Transformasi: Jurnal Ilmu-Ilmu Sosial
Vol 14
, No 21
(2012)
Abstract Service quality become the strategic pillar for hospital property of local government RSUD Bayudono. Service quality represent the approach emphasizing perception of service consumer. Five demensi of service measurement at this research is consisted by the reliability; responsivenness; assurance; empathy; and tangible. The five dimension this research conclude that quality of service of RSUD Bayudono pursuant to perception of client tend to the goodness. Â Kata Kunci : Kualitas; Pela...
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Kualitas Pelayanan Perizinan Pada Kantor Pelayanan Perizinan Terpadu (Kppt) Kota Surakarta Provinsi Jawa Tengah
Transformasi: Jurnal Ilmu-Ilmu Sosial
Vol 14
, No 22
(2012)
AbstractPermit service is strategic function of governance execution, development and social. Thisresearch measure the permit service with the approach of service quality ( SERQUAL). Researchorient the customer perception to accepted permit service. Analytic research observasional withthe transversal cross sectional this analyse 60 data of perception cutomer as responder to permitservice which he is accepted from Inwrought Permit KPPT) Kota Surakarta. Result of Surveydiscription quality of servi...
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