PERSEPSI PASIEN TERHADAP KUALITAS PELAYANAN RUMAH SAKIT UMUM DAERAH (RSUD) BANYUDONO KABUPATEN BOYOLALI PROVINSI JAWA TENGAH

-; Suwardi

Transformasi: Jurnal Ilmu-Ilmu Sosial

Universitas Slamet Riyadi

📄 Abstract

Abstract Service quality become the strategic pillar for hospital property of local government RSUD Bayudono. Service quality represent the approach emphasizing perception of service consumer. Five demensi of service measurement at this research is consisted by the reliability; responsivenness; assurance; empathy; and tangible. The five dimension this research conclude that quality of service of RSUD Bayudono pursuant to perception of client tend to the goodness. Â Kata Kunci : Kualitas; Pelayanan; Persepsi; dan Rumah Sakit

ℹ️ Informasi Publikasi

Tanggal Publikasi

29 August 2012

Volume / Nomor / Tahun

Volume 14, Nomor 21, Tahun 2012

📝 HOW TO CITE

-, Suwardi, "PERSEPSI PASIEN TERHADAP KUALITAS PELAYANAN RUMAH SAKIT UMUM DAERAH (RSUD) BANYUDONO KABUPATEN BOYOLALI PROVINSI JAWA TENGAH," Transformasi: Jurnal Ilmu-Ilmu Sosial, vol. 14, no. 21, Aug. 2012.

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