Kualitas Pelayanan Perizinan Pada Kantor Pelayanan Perizinan Terpadu (Kppt) Kota Surakarta Provinsi Jawa Tengah

-; Suwardi -

Transformasi: Jurnal Ilmu-Ilmu Sosial

Universitas Slamet Riyadi

📄 Abstract

AbstractPermit service is strategic function of governance execution, development and social. Thisresearch measure the permit service with the approach of service quality ( SERQUAL). Researchorient the customer perception to accepted permit service. Analytic research observasional withthe transversal cross sectional this analyse 60 data of perception cutomer as responder to permitservice which he is accepted from Inwrought Permit KPPT) Kota Surakarta. Result of Surveydiscription quality of service of permit of good KPPT Kota Surakarta tend to toward very good attotalizeing dimension consisted by the reliabilitas, responsivenness, assurance, empathy, andtangible.Keyword: Customer; Service; Perseption and Quality

ℹ️ Informasi Publikasi

Tanggal Publikasi

01 August 2012

Volume / Nomor / Tahun

Volume 14, Nomor 22, Tahun 2012

📝 HOW TO CITE

-, Suwardi -, "Kualitas Pelayanan Perizinan Pada Kantor Pelayanan Perizinan Terpadu (Kppt) Kota Surakarta Provinsi Jawa Tengah," Transformasi: Jurnal Ilmu-Ilmu Sosial, vol. 14, no. 22, Aug. 2012.

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