PENGARUH KUALITAS PELAYANAN TERHADAP KEPUASAN DAN LOYALITAS PASIEN RUMAH SAKIT UMUM DAERAH (RSUD) DI KABUPATEN BOYOLALI PROVINSI JAWA TENGAH

-; Suwardi

Transformasi: Jurnal Ilmu-Ilmu Sosial

Universitas Slamet Riyadi

📄 Abstract

Abstrak Quality of inpatient care government hospitals (RSUD) variable constructed tangible, reliability, responsiveness, assurance, empathy, and equity. The sixth variable effect on satisfaction. However, not all variable effect on loyalty. Empathy and equity has no effect on loyalty. The study also concluded that no significant satisfaction to loyalty Â Keyword : Service Quality; Satisfaction; And Loyality.

ℹ️ Informasi Publikasi

Tanggal Publikasi

20 November 2013

Volume / Nomor / Tahun

Volume 14, Nomor 23, Tahun 2013

📝 HOW TO CITE

-, Suwardi, "PENGARUH KUALITAS PELAYANAN TERHADAP KEPUASAN DAN LOYALITAS PASIEN RUMAH SAKIT UMUM DAERAH (RSUD) DI KABUPATEN BOYOLALI PROVINSI JAWA TENGAH," Transformasi: Jurnal Ilmu-Ilmu Sosial, vol. 14, no. 23, Nov. 2013.

ACM

ACS

APA

ABNT

Chicago

Harvard

IEEE

MLA

Turabian

Vancouver