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27 May 2019
ANALISIS KUALITAS DAN PERSEPSI NILAI TERHADAP KEPUASAN PELANGGAN (Studi Kasus pada Pengguna Smartphone di Surakarta)
Jurnal Manajemen Sumber Daya Manusia
Universitas Slamet Riyadi
đ Abstract
The purpose of this research is to analyze the influence of information quality, system quality, service quality, and perception of value influence to Smartphone user satisfaction in Surakarta. The object of research is the Smartphone users who become the sample. The results showed that both partially and simultaneously the quality of information, system quality, service quality, and value perception have an effect on customer satisfaction of Smartphone user in Surakarta. Keywords: information quality, system quality, service quality, perception of value, customer satisfaction
âšī¸ Informasi Publikasi
Tanggal Publikasi
27 May 2019
Volume / Nomor / Tahun
Volume 12, Nomor 2, Tahun 2019
đ HOW TO CITE
Eka Dewi S., Ida Ayu Kade Rachmawati Kusasih, Hestin Mutmainah &, "ANALISIS KUALITAS DAN PERSEPSI NILAI TERHADAP KEPUASAN PELANGGAN (Studi Kasus pada Pengguna Smartphone di Surakarta)," Jurnal Manajemen Sumber Daya Manusia, vol. 12, no. 2, May. 2019.
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