Analisis Kinerja KSPPS BKK Bersama Kami Kasembadan Dengan Menggunakan pendekatan Balance Scorecard

Cery; Cery; Pransiska; Ega; Oktavianingsih; Wiji; Shafrani; Yoiz Shofwa

Wawasan : Jurnal Ilmu Manajemenx, Ekonomi dan Kewirausahan

Universitas Maritim AMNI

📄 Abstract

This study aims to evaluate the performance of KSPPS BKK Bersama Kami Kasembadan through the application of the Balanced Scorecard (BSC) framework, which comprises four fundamental perspectives: financial, customer, internal processes, and learning and growth. Employing a descriptive quantitative methodology, the data utilized in this research were obtained from the cooperative’s financial statements and internal records spanning the years 2021 to 2024. The results indicate that the cooperative was able to maintain its financial ratios in alignment with the benchmarks established by Bank Indonesia. Moreover, the adoption of door-to-door service strategies and the continuous implementation of employee training programs contributed to enhanced service quality and organizational capability. In conclusion, the use of the BSC served as an effective strategic tool in evaluating and reinforcing the cooperative’s performance in accordance with sharia principles.

🔖 Keywords

#Balanced Scorecard; cooperative performance evaluation; financial indicators; sharia cooperative services; organizational development

ℹ️ Informasi Publikasi

Tanggal Publikasi

07 June 2025

Volume / Nomor / Tahun

Volume 3, Nomor 3, Tahun 2025

📝 HOW TO CITE

Cery, Cery; Pransiska, Ega; Oktavianingsih, Wiji; Shafrani, Yoiz Shofwa, "Analisis Kinerja KSPPS BKK Bersama Kami Kasembadan Dengan Menggunakan pendekatan Balance Scorecard," Wawasan : Jurnal Ilmu Manajemenx, Ekonomi dan Kewirausahan, vol. 3, no. 3, Jun. 2025.

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