Pengaruh Kualitas Jasa Layanan Terminal Pelabuhan Terhadap Kepuasan Penumpang Kapal Feri di Pelabuhan Penyeberangan Baubau

Yusuf Jaya Saputra; Sayyid Ahmad; Maudhy Satyadharma

Wawasan : Jurnal Ilmu Manajemenx, Ekonomi dan Kewirausahan

Universitas Maritim AMNI

📄 Abstract

The Baubau Crossing Port as one of the ports managed by the Provincial Government of Southeast Sulawesi plays a vital and important role in encouraging the movement of people and goods in and out of Baubau City. This research was conducted to analyze the influence of the quality of port terminal services on the satisfaction of ferry passengers at the Baubau Crossing Port. The sample of this research is 60 passengers with accidental sampling system. The results of the study concluded that there was a positive and significant influence between the quality of port terminal services and the level of satisfaction of ferry passengers at the Baubau Crossing Port.

🔖 Keywords

#Crossing Port; Service Quality; Customer Satisfaction

ℹ️ Informasi Publikasi

Tanggal Publikasi

24 June 2023

Volume / Nomor / Tahun

Volume 1, Nomor 3, Tahun 2023

📝 HOW TO CITE

Yusuf Jaya Saputra; Sayyid Ahmad; Maudhy Satyadharma, "Pengaruh Kualitas Jasa Layanan Terminal Pelabuhan Terhadap Kepuasan Penumpang Kapal Feri di Pelabuhan Penyeberangan Baubau," Wawasan : Jurnal Ilmu Manajemenx, Ekonomi dan Kewirausahan, vol. 1, no. 3, Jun. 2023.

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