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Analisis Customer Relationship Management System (CRP) Pada Kepuasaan Pelanggan: Studi Di Bank BTPN Syariah Cabang Jepon Kabupaten Blora
Public Service And Governance Journal
Vol 5
, No 2
(2024)
One of the customers at BTPN Syariah Bank Jepon Branch Blora Regency reported his complaint to the Community Officer (CO) there is one officer who is less friendly serving customers, another officer the service is long so that customers have not been satisfied. This is complained by customers related to the quality of service and employee competence provided greatly affects customer satisfaction. In this descriptive qualitative research intends to explain this social phenomenon in detail. Resear...
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Upaya Peningkatan Disiplin Kinerja Guru Dalam Mewujudkan Mutu Pendidikan Berbasis Total Quality Management
Maharani Putri Kastari, Alisya
; Destanty lubis, alvinna
; Lydia Putri Tiatir, Jacqlien
; Santy Yerkohok, Susana
; Supriyanto, Achmad
Manajemen Pendidikan
Vol 19
, No 1
(2024)
This research is based on the concepts and implications of efforts to improve the quality of education using a Total Quality Management (TQM) based approach, especially in the context of improving teacher performance discipline. This research aims to outline the importance of implementing TQM in improving the quality of education through increasing the discipline of teacher performance as well as identifying concrete solutions that can be taken to improve teacher performance in educational insti...
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Pemberian Senam Kegel terhadap Penurunan Derajat Inkontinensia Urin pada Lansia
Ni Kadek Silvia Wulandari
; dr. I Nyoman Sutresna, M.Kes
; Ns. Ni Komang Matalia Gandari, S.Kep, MH
; Ns. IGAA Sherlyna Prihandhani, S.Kep., M.Kes
Jurnal Keperawatan Karya Bhakti
Vol 10
, No 2
(2024)
Inkontinensia urin merupakan gangguan dalam berkemih dimana urin keluar tidak dapat terkontrol. Inkontinensia urin dapat berdampak pada penurunan kualitas hidup lansia. Keadaan ini menimbulkan berbagai masalah medis, sosial maupun ekonomi. Beberapa penatalaksanaan non farmakologis dapat diberikan salah satunya dengan pemberian senam kegel. Adapun tujuan dari penelitian ini adalah untuk mengetahui pengaruh pemberian senam kegel terhadap penurunan derajat inkonti...
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Pemberian Terapi Reminiscence Terhadap Peningkatan Fungsi Kognitif Pada Lansia
Jurnal Keperawatan Karya Bhakti
Vol 10
, No 2
(2024)
Lansia merupakan kelompok individu yang telah memasuki tahap akhir fase kehidupan, dimana banyak sekali permasalahan yang sering dihadapi para lansia salah satunya adalah menurunnya fungsi kognitif. Fungsi kognitif merupakan proses mental yang memperoleh pengetahuan serta kemampuan kecerdasan yang meliputi aspek yang dikenal dengan domain kognitif yaitu atensi, memori, bahasa, kemampuan visual dan fungsi eksekutif. Lansia dengan menurunnya fungsi kognitif jika tidak segera ditangani akan berdamp...
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Pengaruh Kompentensi Auditor, Independensi Dan Tekanan Waktu (TIME PRESSURE) Terhadap Kemampuan Auditor Mendeteksi Fraud
Transformasi: Journal of Economics and Business Management
Vol 3
, No 3
(2024)
Now, the main topic in the media is accounting fraud, or fraud, in accounting parlance. Internal and external fraud are the two main types of fraud. However, fraud detection itself aims to determine whether fraud has occurred, who the perpetrator is, who the victim is, and how it happened. This research aims to determine how competence, lndependence, and time pressure affect the auditor's abiIity to discover fraud. In this research, initial data was obtained from auditors' answers from KAP Centr...
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Pengaruh Good Corporate Governance Terhadap Kinerja Keuangan Perusahaan Dengan Corporate Social Responsibility Sebagai Variabel Moderating
Transformasi: Journal of Economics and Business Management
Vol 3
, No 3
(2024)
The purpose of the following research to see the effect GCG represented in managerial share ownership, institutional share ownership, commissioner size as well as independent commissioners on financial performance in companies with CSR as moderating. The following research is quantitative, the data needed is financial statements of manufacturing companies in bei 2020-2022. data used is secondary. Sampling process uses purposive sampling techniques to obtain sample of 34 companies. Data analysis...
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Pengaruh Corporate Social Responsibility Terhadap Kinerja Keuangan Dengan Good Corporate Governance Sebagai Variabel Moderasi
Transformasi: Journal of Economics and Business Management
Vol 3
, No 3
(2024)
The research conducted aims to test and analyze the effect of corporate social responsibility on financial performance with good corporate governance as a moderating variable in LQ45 companies on the Indonesia Stock Exchange in 2019-2022. The population used, namely LQ45 indexed companies on the Indonesia Stock Exchange, totals 62 companies in 2019-2022. The analysis uses purposive sampling with a total sample used in the study totaling 16 companies in 2019-2022. The research used secondary data...
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The Influence of Price Perceptions, Service Quality and Trust on Gojek Customer Loyalty at the Universitas Sumatera Utara
Proceeding. of The International Conference on Business and Economics
Vol 2
, No 2
(2024)
This research aims to analyze the influence of price perceptions, service quality and trust on Gojek Customer Loyalty at the University of North Sumatra. The object of this research is Gojek users at the University of North Sumatra. The sampling technique uses non-probability sampling, the Convenience Sampling method. The number of samples used in this research was 218 respondents. The analytical method used in this research is a multiple linear regression model. The research results show that p...
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Efektivitas Program Literasi Digital Berbasis Smart Society 5.0 Pada Dinas Komunikasi Dan Informatika Kabupaten Ciamis
Puji Lestari
; Sisi Kurli Oktrimayunda
; Istianatullaila Istianatullaila
; Nida Nurpadilah
; Irfan Nursetiawan
Public Service And Governance Journal
Vol 5
, No 2
(2024)
The digital literacy level in Indonesia is only 62%. This number is the lowest compared to other ASEAN countries, which average 70%. Therefore, acceleration is needed to catch up with digital literacy levels in various regions in Indonesia, including Ciamis Regency. This needs to be done to encourage people to avoid all types of technological fraud and to be better prepared to face the digital era in the future. This research aims to evaluate the effectiveness of the digital literacy program lau...
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Analisis Tingkat Pemahaman Calon Guru Madrasah Ibtidaiyah
Sinar Dunia: Jurnal Riset Sosial Humaniora dan Ilmu Pendidikan
Vol 3
, No 3
(2024)
Curriculum development is closely related to changes in world conditions because education will always lead to more profitable results for both teachers and students. The aim of the research was to determine the level of understanding of PGMI STAI Jam'iyah Mahmudiyah students regarding the independent learning curriculum. The type of research used is quantitative research. The data collection method used is indirect communication techniques. The data collection tool used is based on the selected...
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