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PENGARUH KUALITAS PELAYANAN TERHADAP LOYALITAS PELANGGAN DENGAN KEPUASAN SEBAGAI VARIABEL MEDIASI (Pelanggan Toko Grosir Mursid)
Jurnal Ekonomi dan Kewirausahaan
Vol 16
, No 1
(2016)
This study aims to analyze (1) the effect of service quality on customer satisfaction (2) impact of service quality on customer loyalty (3) the impact of customer satisfaction on customer loyalty (4) impact of service quality on customer loyalty mediated by customer satisfaction. The study population was all subscribers Grocery Store Mursid in Boyolali with a sample of 100 respondents. Data collection technique used questionnaire that through stages of testing the validity and reliability first....
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PENGARUH DISIPLIN KERJA, GAYA KEPEMIMPINAN, DAN KOMPENSASI TERHADAP KINERJA PADA KARYAWAN DI PT GRAHA SERVICE INDONESIA CABANG SURAKARTA DENGAN MOTIVASI SEBAGAI VARIABEL MODERATING
Jurnal Ekonomi dan Kewirausahaan
Vol 16
, No 1
(2016)
The purpose of this research was: 1) to analyze the significance of the influence of the working discipline, leadership styles, motivation and compensation on performance on employees at PT Graha Service Indonesia (GSI) of Surakarta. 2) to analyze whether the motivation to moderate the influence of work discipline, leadership style and compensation on performance on employees at PT Graha Service Indonesia (GSI) of Surakarta. Research methods method using survey data, the type of data used was qu...
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ANALISIS PENGARUH KUALITAS PRODUK, KUALITAS PELAYANAN DAN PERSEPSI HARGA TERHADAP KEPUASAN KONSUMEN PADA WARUNG STEAK DI PUNGGAWAN SURAKARTA
Jurnal Ekonomi dan Kewirausahaan
Vol 16
(2016)
This study aims to analyze (1) the impact of product quality to customer satisfaction (2) the impact of product quality to the quality of service (3) the effect of price perception on consumer satisfaction. The population of this research is all consumer WS (warung steak) with a total sample of 70 respondents. The technique of collecting data using questionnaires instrument through the stages of testing the validity and reliability first. Test requirements using classic assumption test. Based on...
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ANALISIS PENGARUH KUALITAS PELAYANAN TERHADAP LOYALITAS KONSUMEN DENGAN KEPUASAN KONSUMEN SEBAGAI VARIABEL MODERASI (Studi pada Konsumen CS Kopi Tubruk Surakarta)
Jurnal Ekonomi dan Kewirausahaan
Vol 16
, No 2
(2016)
This study aims to analyze (1) the effect of service quality on customer loyalty CS Kopi Tubruk Surakarta. (2) the effect of customer satisfaction on consumer loyalty CS Kopi Tubruk Surakarta. (3) the effect of service quality on customer loyalty with customer satisfaction as a moderating variable. The study population was the whole kosumen CS Kopi Tubruk Surakarta with a sample of 115 respondents. Data collection techniques using questionnaires through the stages of testing the validity and rel...
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PENGARUH KOMPENSASI DAN DISIPLIN KERJA TERHADAP KINERJA KARYAWAN HOMESCHOOLING KAK SETO DI SURAKARTA YANG DIMODERASI BUDAYA ORGANISASI
Jurnal Ekonomi dan Kewirausahaan
Vol 16
, No 2
(2016)
This study aims to (1) analyze the significance of the effect of compensation to employee performance Homeschooling Kak Seto in Surakarta. (2) analyze the significance of the influence of labor discipline on employee performance Homeschooling Kak Seto in Surakarta (3) analyze the significance of the influence of organizational culture on employee performance Homeschooling Kak Seto in Surakarta (4) analyze the significance of the effect of compensation to employee performance homeschooling kak se...
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PENGARUH HUBUNGAN KERJA, MOTIVASI KERJA, DAN LINGKUNGAN KERJA TERHADAP PRESTASI KERJA KARYAWAN
Jurnal Manajemen Sumber Daya Manusia
Vol 10
, No 1
(2016)
This research aims to influence the employment of employee performance, the effect of work motivation on employee performance, the effect of the work environment on employee performance, and which variables that have a dominant influence on employee performance. The population in this study were all employees of PT Guwatirta Prosperous Karanganyar many as 40 people. Data collection techniques using questionnaires and documentation. Data were analyzed using multiple linear regression analysis. Th...
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PENGARUH DIMENSI ETIKA KERJA MULTIDIMENSIONAL PADA DIMENSI KOMITMEN ORGANISASIONAL PEGAWAI DI UNIVERSITAS SLAMET RIYADI
Exsplorasi: Jurnal Ilmu Sosial dan Humaniora
Vol 28
, No 2
(2016)
Tujuan dari penelitian ini adalah untuk menganalisis dan mengetahui pengaruh dimensidimensietika kerja multidimensional pada dimensi-dimensi komitmen organisasional.Populasi di dalam penelitian ini adalah pegawai tetap Universitas Slamet Riyadi Surakartayang berjumlah 283 orang dengan sampel 50 orang dengan teknik pengambilan sampelproporsional random sampling. Instrumen penelitian ini berupa kuesioner yang terlebihdahulu diuji dengan uji validitas dan uji reliabilitas. Alat analisis di dalam pe...
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PENGARUH RETAIL MIX TERHADAP LOYALITAS PELANGGAN MELALUI KEPUASAN SEBAGAI VARIABEL MEDIASI PADA PELANGGAN HOTEL BINTANG DUA†DI KECAMATAN KARTASURA KABUPATEN SUKOHARJO
Exsplorasi: Jurnal Ilmu Sosial dan Humaniora
Vol 28
, No 1
(2015)
Penelitian ini bertujuan untuk menganalisis signifikansi pengaruh Retail Mix terhadap loyalitas pelanggan, pengaruh siginifikansi retail mix terhadap kepuasan pelanggan, pengaruh signifikansi kepuasan pelanggan terhadap loyalitas pelanggan , pengaruh signifikansi kepuasan pelanggan terhadap retail mix terhadap loyalitas pelanggan, pengaruh signifikansi kepuasan pelanggan memediasi pengaruh retail mix terhadap loyalitas pelanggan. Obyek penelitian adalah konsumen/pelanggan hotel bintang dua hotel...
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MODEL TABUNGAN RUMAH TANGGA PEDESAAN (STUDI DI KECAMATAN DELANGGU KABUPATEN KLATEN)
Jurnal Ekonomi dan Kewirausahaan
Vol 14
, No 2
(2015)
This research aims to estimate the model of rural households in savings Delanggu sub-district Klaten district. It is also to identifying variables impact on savings rural households. The population is all households which consisted of 14.620 rural households or dwell in the sub-district of Delanggu. Taken as much as 94 sample of households use the technique of a two stage clusters of sampling, with the village used as a group. The data in this study is the primary data collected through the surv...
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HUBUNGAN ANTARA KARAKTERISTIK, NILAI, DAN KEPUASAN NASABAH (Studi di PT Panin Bank Cabang Pembantu Boyolali)
Jurnal Ekonomi dan Kewirausahaan
Vol 13
, No 2
(2013)
ABSTRACT This study aims to examine the relationship between (1) characteristics of the customer and the customer value, (2) characteristics of the customer and the customer satisfaction, and (3) customer value and the customer satisfaction in PT Panin Bank Branch Boyolali. Population PT Panin Bank Branch customers maid Boyolali Year 2012 some 658 people. Samples were taken in a proportional sampling as many as 60 people. The data collection technique using a questionnaire with validity and reli...
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