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Korelasi Kualitas Pelayanan Kesehatan Menggunakan Model Parasuraman, Zeithaml, dan Berry dengan Kepuasan Pasien Rawat Inap (Studi pada Rumah Sakit Hikmah Citra Medika Sengkang)
Jurnal Manajemen Informasi dan Administrasi Kesehatan
Vol 8
, No 1
(2025)
The level of satisfaction of patients in hospitals, especially inpatients, is measured by the quality of health services. There are five dimensions of assessing the quality of health services according to Parasuraman, Zeithaml, and Berry according to the degree of relative importance, including, physical evidence (tangible) including physical facilities, equipment, employees and concise communication facilities (reliability), namely providing promising service capabilities that are immediate, ac...
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Analisis Mutu Layanan Peserta BPJS Kesehatan dengan Pendekatan Physical Environment Quality Dimension
Ruslang
; Yanuar Azis, Anugerah
; B, Khaeriah
; Azizah, A. Nur
; Mikhrunnisai, Andi
; Mustafa, Idarwati
; Ramlan, Pratiwi
; Yakob, Asmirati
; Nirmawati Darwis
; Tetti Surianti
Jurnal Manajemen Informasi dan Administrasi Kesehatan
Vol 7
, No 2
(2024)
This study analyses the quality of health services for BPJS Kesehatan participants with a focus on the physical environment dimension at Puskesmas Tanasitolo, Wajo District, South Sulawesi. The quality of the physical environment has a significant influence on patient satisfaction, which is an important element in the effectiveness of health services. A descriptive quantitative approach was used in this study. A total of 99 BPJS participants who met the criteria completed a questionnaire assessi...
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Mutu Layanan Peserta BPJS Kesehatan: Pendekatan Interaction Quality Dimension
Ruslang
; Yanuar Azis, Anugerah
; Khaeriah B
; Azizah, A. Nur
; Mustafa, Idarwati
; Mikhrunnisai, Andi
; Yakob, Asmirati
; Alfiyani, Lina
Jurnal Manajemen Informasi dan Administrasi Kesehatan
Vol 7
, No 1
(2024)
BPJS Kesehatan continues to improve the quality of health services through various facilities that work with it. According to BPJS Kesehatan data in 2021, there are 10,228 puskesmas and 7,078 private clinics as First Level Health Facilities (FKTP), and 2,745 hospitals as Advanced Referral Health Facilities (FKRTL). This study aims to analyze the quality of BPJS Health services from the perspective of participants using the Interaction Quality Dimension approach at Puskesmas Tanasitolo, Wajo Rege...
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