Korelasi Kualitas Pelayanan Kesehatan Menggunakan Model Parasuraman, Zeithaml, dan Berry dengan Kepuasan Pasien Rawat Inap (Studi pada Rumah Sakit Hikmah Citra Medika Sengkang)

B; Khaeriah; Ruslang; Ruslang; Anggreni; Nuranisa

Jurnal Manajemen Informasi dan Administrasi Kesehatan

Universitas Veteran Bangun Nusantara

📄 Abstract

The level of satisfaction of patients in hospitals, especially inpatients, is measured by the quality of health services. There are five dimensions of assessing the quality of health services according to Parasuraman, Zeithaml, and Berry according to the degree of relative importance, including, physical evidence (tangible) including physical facilities, equipment, employees and concise communication facilities (reliability), namely providing promising service capabilities that are immediate, accurate and satisfying. Responsiveness is the desire of nurses to help clients and provide services responsively. Guarantee (assurance) covers the competition, knowledge, courtesy and trustworthiness of the staff, free from danger, risk or doubt. Empathy (empathy) includes ease in establishing relationships, good communication, personal attention, and understanding of the individual needs of patients
 

Keyword: Quality, service, patient satisfaction

ℹ️ Informasi Publikasi

Tanggal Publikasi

30 June 2025

Volume / Nomor / Tahun

Volume 8, Nomor 1, Tahun 2025

📝 HOW TO CITE

B, Khaeriah; Ruslang, Ruslang; Anggreni, Nuranisa, "Korelasi Kualitas Pelayanan Kesehatan Menggunakan Model Parasuraman, Zeithaml, dan Berry dengan Kepuasan Pasien Rawat Inap (Studi pada Rumah Sakit Hikmah Citra Medika Sengkang)," Jurnal Manajemen Informasi dan Administrasi Kesehatan, vol. 8, no. 1, Jun. 2025.

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