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Analisis Customer Relationship Management System (CRP) Pada Kepuasaan Pelanggan: Studi Di Bank BTPN Syariah Cabang Jepon Kabupaten Blora
Public Service And Governance Journal
Vol 5
, No 2
(2024)
One of the customers at BTPN Syariah Bank Jepon Branch Blora Regency reported his complaint to the Community Officer (CO) there is one officer who is less friendly serving customers, another officer the service is long so that customers have not been satisfied. This is complained by customers related to the quality of service and employee competence provided greatly affects customer satisfaction. In this descriptive qualitative research intends to explain this social phenomenon in detail. Resear...
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Hubungan Promosi Terhadap Kepuasan Konsumen Shopee Pada Karyawan Di PT. Morich Indo Fashion 2 Karangjati Kabupaten Semarang
Public Service And Governance Journal
Vol 5
, No 2
(2024)
This research aims to determine the relationship between promotions and Shopee consumer satisfaction among employees of PT Morich Indo Fashion 2 Karangjati, Semarang Regency. This research includes quantitative descriptive research. The research population was employees of PT Morich Indo Fashion 2, totaling 2,000 people. The sample calculation uses the Issac and Michael formula with a sample size of 95 respondents. The sample was selected or purposive random sampling, namely employees of PT Mori...
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Pengaruh Kompentensi Auditor, Independensi Dan Tekanan Waktu (TIME PRESSURE) Terhadap Kemampuan Auditor Mendeteksi Fraud
Transformasi: Journal of Economics and Business Management
Vol 3
, No 3
(2024)
Now, the main topic in the media is accounting fraud, or fraud, in accounting parlance. Internal and external fraud are the two main types of fraud. However, fraud detection itself aims to determine whether fraud has occurred, who the perpetrator is, who the victim is, and how it happened. This research aims to determine how competence, lndependence, and time pressure affect the auditor's abiIity to discover fraud. In this research, initial data was obtained from auditors' answers from KAP Centr...
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Penapisan Hipertensi Pada Kelurahan Tajur Sindang
Perigel: Jurnal Penyuluhan Masyarakat Indonesia
Vol 3
, No 1
(2024)
Hypertension is a condition of increased systolic or diastolic blood pressure. Basic Health Research (Riskesdas) shows that the prevalence of hypertension nationally is increasing. The aim of this PKM is to check blood pressure and provide appropriate information about hypertension, so that it can prevent, screen, and carry out early intervention. The PKM include checking blood pressure and providing hypertension health counselling. The PKM was attended by 149 participants, with 57 male particip...
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The Influence of Price Perceptions, Service Quality and Trust on Gojek Customer Loyalty at the Universitas Sumatera Utara
Proceeding. of The International Conference on Business and Economics
Vol 2
, No 2
(2024)
This research aims to analyze the influence of price perceptions, service quality and trust on Gojek Customer Loyalty at the University of North Sumatra. The object of this research is Gojek users at the University of North Sumatra. The sampling technique uses non-probability sampling, the Convenience Sampling method. The number of samples used in this research was 218 respondents. The analytical method used in this research is a multiple linear regression model. The research results show that p...
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The Influence of Motivation and Work Commitment on the Performance of State Civil Servants at the Deli Serdang Regency Land Office
Proceeding. of The International Conference on Business and Economics
Vol 2
, No 2
(2024)
This research aims to find out how much influence work motivation and commitment has on the performance of state civil servants at the Deli Serdang Regency Land Office. Sampling The samples used in this research were all state civil servants at the Deli Serdang Regency Land Office except the Head of the Deli Serdang Regency Land Office, so there were 92 people present. In this research, the data used is primary data, then continued with path analysis. The results of the analysis show that there...
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The Influence Of Entrepreneurial Capabilities On Marketing Performance Moderated By Digital Marketing : Study On MSMEs In Semarang
Public Service And Governance Journal
Vol 5
, No 2
(2024)
One way to contact clients, develop real-time connections with them, and ultimately win their pleasure is by using digital resources through digital marketing. With the use of digital marketing tools, this study aims to ascertain how entrepreneurial marketing affects marketing performance in Semarang, Indonesia. The research population The Area Sampling approach and the Stratified Random Sampling Technique were the two steps of the sampling approach used in this investigation. Path analysis usin...
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Efektivitas Program Literasi Digital Berbasis Smart Society 5.0 Pada Dinas Komunikasi Dan Informatika Kabupaten Ciamis
Puji Lestari
; Sisi Kurli Oktrimayunda
; Istianatullaila Istianatullaila
; Nida Nurpadilah
; Irfan Nursetiawan
Public Service And Governance Journal
Vol 5
, No 2
(2024)
The digital literacy level in Indonesia is only 62%. This number is the lowest compared to other ASEAN countries, which average 70%. Therefore, acceleration is needed to catch up with digital literacy levels in various regions in Indonesia, including Ciamis Regency. This needs to be done to encourage people to avoid all types of technological fraud and to be better prepared to face the digital era in the future. This research aims to evaluate the effectiveness of the digital literacy program lau...
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Analisis Pengelolaan Retribusi Pelayanan Persampahan Di Kota Semarang: Sebuah Kajian Interdisipliner Untuk Meningkatkan Kinerja Dan Kualitas Pelayanan
Public Service And Governance Journal
Vol 5
, No 2
(2024)
The management of waste retribution in Semarang City has encountered problems with low target achievement of retribution. This can hamper the government's efforts in providing optimal waste management services. This study aims to describe and analyze the management of waste retribution as a reference to plan for increasing the target and realization achievement of waste retribution in Semarang City. This research uses a qualitative approach with a phenomenological method involving in-depth inter...
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Analisis Tingkat Pemahaman Calon Guru Madrasah Ibtidaiyah
Sinar Dunia: Jurnal Riset Sosial Humaniora dan Ilmu Pendidikan
Vol 3
, No 3
(2024)
Curriculum development is closely related to changes in world conditions because education will always lead to more profitable results for both teachers and students. The aim of the research was to determine the level of understanding of PGMI STAI Jam'iyah Mahmudiyah students regarding the independent learning curriculum. The type of research used is quantitative research. The data collection method used is indirect communication techniques. The data collection tool used is based on the selected...
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