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IMPLEMENTASI PENDELEGASIAN SEBAGIAN KEWENANGAN URUSAN PEMERINTAHAN KEPADA DINAS PENANAMAN MODAL DAN PELAYANAN TERPADU SATU PINTU KABUPATEN WONOGIRI
Jurnal Ilmu Administrasi Publik
Vol 5
, No 2
(2019)
This Research aimed to analyze the implementation of to delegating part ofthe authirity of goverment affairs to Capital Investment and Integrated OneStop Service Office in Wonogiri Regency. This research was descriptiveresearch type. Capital Investment and Integrated One Stop Service Officein Wonogiri Regency Office (PMPTSP) was selected as the research site.Two kind of sampling techniques was implemented. First, purposivesampling technique was used to select the informants originating from thee...
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ANALISIS PENGARUH KUALITAS MANAJEMEN PENANGANAN KELUHAN PELANGGAN DAN E-SERVICE QUALITY TERHADAP LOYALITAS DENGAN KEPUASAN PELANGGAN SEBAGAI VARIABEL INTERVENING: Studi pada Pengguna E-commerce C2C Bukalapak
Jurnal Ilmu Manajemen dan Akuntansi Terapan
Vol 9
, No 2
(2018)
This paper develops a research model to examine the relationshipamong e-service quality, quality customer problem management, customersatisfaction and customer loyalty. Data from a survey of Bukalapakcustomers were used to test the research model. Confirmatory factoranalysis was conducted to examine the reliability and validity of themeasurement model, and the structural equation modelling technique wasused to test the research model. The analytical results showed that thedimensions of e-service...
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ANALISIS PENGARUH FAKTOR PSIKOLOGIS TERHADAP KEPERCAYAAN KONSUMEN E-COMMERCE
Jurnal Ilmu Manajemen dan Akuntansi Terapan
Vol 5
, No 2
(2014)
Online trust is one of the main determinants of the success of e-retailers and much research has dealt with website features triggeringconsumer trust to them. Another stream of research focuses on thepsychological antecedents to online trust; i.e., what ‘‘happens’’ in theconsumer’s mind before or while a person decides to trust an e-retailer?So far, each effort has focused on only a few selected aspects of this trustformation process. Only few studies have attempted to identify majorpe...
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ANTESEDEN DAN KONSEKUENE-LOYALTY
Jurnal Ilmu Manajemen dan Akuntansi Terapan
Vol 4
, No 2
(2013)
This paper investigates the antecedents and consequences of customerloyalty in an online business-to-consumer (B2C) context. We identifyeight factors (the 8Cs— customization, contact interactivity, care,community, convenience, cultivation, choice, and character) thatpotentially impact e-loyalty. The paper also reveal that e-loyalty hasan impact on two customer-related outcomes: word-of- mouthpromotion and willingness to pay more.
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