đ
31 March 2025
Rancang Bangun Sistem Pelayanan Pengaduan Gangguan Listrik Berbasis WEB di PT.PLN (PERSERO) UPJ JATIBARANG
Jurnal Informatika dan Rekayasa Perangkat Lunak
Universitas Wahid Hasyim
đ Abstract
In a company, data and information are important things to do a job. The State Electricity Company (PLN) is a company operating in the field of electrical energy services. In its business processes, PLN also often receives disturbances or complaints from customers. The system development method used in this research is Waterfall, system design using system implementation using PHP and MySQL. The result of this research is an electrical disturbance service system that can make it easier for customers to carry out complaints and make it easier for officers to record incoming customer complaints so that officers can easily carry out their work according to the incoming data and no customers are missed, which makes customers disappointed.
đ Keywords
#complaint service; electrical disturbances; waterfall
âšī¸ Informasi Publikasi
Tanggal Publikasi
31 March 2025
Volume / Nomor / Tahun
Volume 7, Nomor 1, Tahun 2025
đ HOW TO CITE
Fitriyaningrum, Ayu; Hidayat, Arief; Fachreza, Ardian, "Rancang Bangun Sistem Pelayanan Pengaduan Gangguan Listrik Berbasis WEB di PT.PLN (PERSERO) UPJ JATIBARANG," Jurnal Informatika dan Rekayasa Perangkat Lunak, vol. 7, no. 1, Mar. 2025.
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