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IMPLEMENTASI PENDELEGASIAN SEBAGIAN KEWENANGAN URUSAN PEMERINTAHAN KEPADA DINAS PENANAMAN MODAL DAN PELAYANAN TERPADU SATU PINTU KABUPATEN WONOGIRI
Jurnal Ilmu Administrasi Publik
Vol 5
, No 2
(2019)
This Research aimed to analyze the implementation of to delegating part ofthe authirity of goverment affairs to Capital Investment and Integrated OneStop Service Office in Wonogiri Regency. This research was descriptiveresearch type. Capital Investment and Integrated One Stop Service Officein Wonogiri Regency Office (PMPTSP) was selected as the research site.Two kind of sampling techniques was implemented. First, purposivesampling technique was used to select the informants originating from thee...
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ANALISIS PENGARUH KUALITAS MANAJEMEN PENANGANAN KELUHAN PELANGGAN DAN E-SERVICE QUALITY TERHADAP LOYALITAS DENGAN KEPUASAN PELANGGAN SEBAGAI VARIABEL INTERVENING: Studi pada Pengguna E-commerce C2C Bukalapak
Jurnal Ilmu Manajemen dan Akuntansi Terapan
Vol 9
, No 2
(2018)
This paper develops a research model to examine the relationshipamong e-service quality, quality customer problem management, customersatisfaction and customer loyalty. Data from a survey of Bukalapakcustomers were used to test the research model. Confirmatory factoranalysis was conducted to examine the reliability and validity of themeasurement model, and the structural equation modelling technique wasused to test the research model. The analytical results showed that thedimensions of e-service...
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CUSTOMER RELATIONSHIP MANAGEMENT DALAM MEMBENTUK KEPUASAN PELANGGAN DAN LOYALITAS PELANGGAN
Jurnal Ekonomi dan Kewirausahaan
Vol 18
, No 2
(2018)
Cafe is an exciting place to hangout with friends. Some cafes around uns are quite famous among the public. The purpose of this research is to analyze the level of customer satisfaction and customer loyalty by using crm (commitment, communication, and service quality). The research uses quantitative data type and data collection techniques in this study using primary data with convenience sampling method with the number of respondents as many as 140 people. Validity and reliability testing using...
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PENGARUH KEPEMIMPINAN TRANSFORMASIONAL DAN BUDAYA ORGANISASI TERHADAP KINERJA PEGAWAI DENGAN KOMITMEN ORGANISASI SEBAGAI VARIABEL MEDIASI
Jurnal Ekonomi dan Kewirausahaan
Vol 18
, No 2
(2018)
The purpose of this research is to analyze the significance of the influence of transformational leadership and cultural organization against organization commitment, analyze the significance of the influence of organization commitment, transformational leadership and cultural organization against the employee performance, analyze commitment organization in mediate transformational leadership and cultural organization against the employee performance. Sample the population and in this research w...
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PENGARUH KUALITAS PELAYANAN TERHADAP LOYALITAS PELANGGAN DENGAN KEPUASAN PELANGGAN SEBAGAI VARIABEL MEDIASI (Survei pada Pelanggan Rias Pengantin Putri Ayu di Surakarta)
Jurnal Ekonomi dan Kewirausahaan
Vol 18
(2018)
This research aims to analyze the significance of the influence of the quality of service to customer satisfaction on customer. To analyze the significance of the influence of the quality of service and customer satisfaction on customer loyalty. To analyze the significance of the influence of the quality of service of customer loyalty that is mediated by customer satisfaction. This study used a survey method, the type of data the data used was qualitative and quantitative data, the source data u...
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PENGARUH DISIPLIN KERJA DAN KAPABILITAS INDIVIDU TERHADAP KINERJA PEGAWAI DENGAN KEPUASAN KERJA SEBAGAI VARIABEL MEDIASI (Survei pada Pegawai Kantor Pelayanan Pajak Pratama Surakarta)
Jurnal Ekonomi dan Kewirausahaan
Vol 18
(2018)
research aims to analyze the significance of the influence of the discipline of work and individual capabilities against the job satisfaction on Tax Services Office employees Pratama Surakarta. To analyze the significance of the influence of the working discipline, individual capability and the Pontifical work against the performance Tax Services Office employee of Pratama Surakarta. To analyze job satisfaction in the mediated influence of discipline of work and individual capabilities against t...
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PENGARUH EXPERIENTIAL MARKETING TERHADAP PEMBELIAN ULANG DENGAN KEPUASAN PELANGGAN SEBAGAI VARIABEL MEDIASI (Survei pada Konsumen Wedangan di Mojosongo Surakarta)
Jurnal Ekonomi dan Kewirausahaan
Vol 18
, No 1
(2018)
Aim of this research are to explain 1) influence of experiential marketing tocustomer satisfaction; 2) influence of customer satisfaction to repeat purchase; 3)explaining experiential marketing to repeat purchase and 4) explaining experientialmarketing to repeat purchase along customer satisfaction. This research is conducted atOmah Wedangan and Wedangan Konco Lawas Mojosongo Surakarta. Samplemeasurement is used as 165 respondents wih non-probability sampling technique andpurposive sampling meth...
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ANALISIS SENTIMEN TWITTER MENGGUNAKAN TEXT MINING DENGAN ALGORITMA NAÏVE BAYES CLASSIFIER
Dinamika Informatika
Vol 10
, No 2
(2018)
Analisis sentimen atau bisa di sebebut juga opinion mining merupakan proses memahami, mengekstrak dan mengolah data tekstual secara otomatis untuk mendapatkan informasi sentimen yang terkandung dalam suatu kalimat opini terhadap sebuah masalah atau objek oleh seseorang, apakah cenderung beropini negatif atau positif. Penelitian ini bertujuan untuk mengklasifikasi data tweet menjadi 2 sentimen yaitu positif dan negatif. Dalam penelitian ini menggunakan teks Bahasa Indonesia yang terdapat di sosia...
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THE SERVICE PERFORMANCE OF PUBLIC TRANSPORTATION TYPE OF MOTOR VEHICLE TESTING IN TRANSPORTATION SERVICE OF SUKOHARJO REGENCY
Solidaritas
Vol 2
, No 2
(2018)
ABSTRACTÂ This research aimed to describe the Service Performance of Public Transportation Type of Motor Vehicle Testing in Transportation Service of Sukoharjo Regency using 11 indicators of service performance that that were then simplified by the author into some sub indicators of service performance.This study was a qualitative research. Techniques of collecting data used were direct interview with service users and service providers and documentation. The types of data used were primary and...
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PENYULUHAN HUKUM TENTANG BAHAYA NARKOBA BAGI REMAJA DI KELURAHAN KARANGREJO
Jurnal Pengabdian Masyarakat Unwahas
Vol 3
, No 1
(2018)
Dewasa ini narkoba telah menjadi momok bagi masyarakat dan pemerintah sebagai sesuatu yang sangat membahayakan. Penyalahgunaan dan peredaran gelap narkotika, psikotropika dan bahan berbahaya lainnya (narkoba) dengan berbagai implikasi dan dampak negatifnya merupakan suatu masalah global yang mengancam kehidupan masyarakat, bangsa dan negara. Berdasarkan permasalahan tersebut pembinaan hukum dan penyuluhan hukum di kalangan remaja perlu dilakukan agar remaja dapat lebih mengerti dan memiliki daya...
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