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ANALISIS KUALITAS PELAYANAN DENGAN METODE QUALITY FUNCTION DEPLOYMENT TERHADAP PENGUNJUNG PERPUSTAKAAN UNIVERSITAS SLAMET RIYADI SURAKARTA
Jurnal Ekonomi dan Kewirausahaan
Vol 19
, No 1
(2020)
The aim of the study was to examine the quality of services provided by the Slamet Riyadi Surakarta University Library with the viewpoint of users (users / members) with the Quality Function Deployment method of the House of Quality matrix which is a top priority. The quality measured here is in 5 service mixes, namely tangibles, reliability, responsiveness, assurance and empathy with the types of qualitative and quantitative data. The population in the study of active and registered students be...
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ANALISIS SISTEM ANTRIAN DAN OPTIMALISASI PELAYANAN (Studi Kasus pada Badan Penyelenggara Jaminan Sosial Ketenagakerjaan Surakarta)
Jurnal Ekonomi dan Kewirausahaan
Vol 19
, No 1
(2020)
The purpose of this study was to analyze the model and characteristics of the queue system and analyze service optimization throught queue analysis in the employment service process at BPJS Ketenagakerjaan Surakarta. The type of data used is quantitative data and qualitative data. Data sources used are primary data and secondary data. The population in this study were BPJS Ketenagakerjaan Surakarta customers who came and queued to get service. The sampling technique uses non probability sampling...
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ANALISIS PENGARUH KEMAMPUAN KERJA DAN KOMPENSASI TERHADAP KINERJA DENGAN MOTIVASI KERJA SEBAGAI VARIABEL MODERATING PADA APARATUR SIPIL NEGARA DINAS PARIWISATA KABUPATEN PONOROGO
Jurnal Manajemen Sumber Daya Manusia
Vol 14
(2020)
The population used in this study were 45 Civil Servants at Ponorogo Regency Tourism office. Data collection techniques used a questionnaire that has passed the test of validity and reliability. The regression requirements test used the classic assumption test. Data analysis techniques used multiple linear regression analysis with absolute difference test and hypothesis testing is done through t test. The results of this study indicate that: (1) Work ability significantly influences the performa...
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KINERJA ASOSIASI PENGELOLA SISTEM PENYEDIAAN AIR MINUM DAN SANITASI (SPAMS) PERDESAAN “SUMBER BATHORO KATONG†KABUPATEN PONOROGO TAHUN 2019
Jurnal Ilmu Administrasi Publik
Vol 9
, No 2
(2020)
Ponorogo District mission carried out by the Departement of Public Works,Housing and Settlement Area one of them is to arrange a comfortable area for all,with the availability of adequate public space, environmentally friendly, as well asefforts to accelerate the reduction of inequality between rural and urban areas.One of which is done is by Rural Sistem Penyediaan Air Minum (SPAM)development activities. After the completion of the Rural SPAM developmentactivities, requires organization to mana...
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ANALISIS PENGARUH KEPEMIMPINAN DAN LINGKUNGAN KERJA TERHADAP KINERJA APARATUR SIPIL NEGARA DENGAN KEPUASAN KERJA SEBAGAI VARIABEL MEDIASI (Survei pada Aparatur Sipil Negara Pengadilan Negeri Surakarta Kelas 1A Khusus)
Jurnal Manajemen Sumber Daya Manusia
Vol 13
, No 2
(2020)
The purposes of this study are to analyze the significance of the effect of leadership and working environment on working satisfaction, analyze the significance of the effect of leadership, working environment and working satisfaction on the State Civil Apparatus Performance and analyze the significance of leadership and working environment on the State Civil Apparatus Performance with working satisfaction as a mediating variable. This type of research is survey research. The population of this...
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ANALISIS PENGARUH STRES KERJA DAN KOMPENSASI TERHADAP TURNOVER INTENTION KARYAWAN DENGAN KEPUASAN KERJA SEBAGAI VARIABEL MEDIASI (Studi Kasus pada Karyawan SMK Leonardo Klaten)
Jurnal Manajemen Sumber Daya Manusia
Vol 13
, No 2
(2020)
This research aims to determine the significant influence between: (1) Job Stress on Job Satisfaction, (2) Compensation on Job Satisfaction, (3) Job Stress on Turnover Intention, (4) Compensation on Turnover Intention, (5) Job Satisfaction on Turnover Intention of SMK Leonardo Klaten employees. This study also aims to determine: (6) the effect of Job Stress on Turnover Intention with Job Satisfaction as a mediating variable, (7) the effect of Compensation on Turnover Intention with Job Satisfact...
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PENGARUH BEBAN KERJA DAN STRES KERJA TERHADAP PRODUKTIVITAS KERJA KARYAWAN DENGAN MOTIVASI KERJA SEBAGAI VARIABEL INTERVENING DI POLTEKKES KEMENKES SURAKARTA JURUSAN ORTOTIK PROSTETIK
Jurnal Manajemen Sumber Daya Manusia
Vol 13
, No 2
(2020)
This research is conducted to know the significancy between: (1) Workload to the Work motivation; (2) Job stress to the Work motivation; (3) Workload to the productivity; (4) Job stress to the wards productivity; (5) Work motivation to the productivity; (6) Workload to the productivity with Work motivation as an intervening variable; (7) Job stress to the productivity with Work motivation as an intervening variable in the Polytechnic of the Kemenkes Surakarta Department of Prosthetic Orthotics....
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PENGARUH KEPUASAN KERJA DAN MOTIVASI KERJA TERHADAP ORGANIZATIONAL CITIZENSHIP BEHAVIOUR DENGAN KOMITMEN ORGANISASI SEBAGAI VARIABEL MEDIASI PADA DINAS PERHUBUNGAN KABUPATEN SRAGEN
Jurnal Manajemen Sumber Daya Manusia
Vol 13
, No 2
(2020)
This study aims to determine the significant influence between (1) Job satisfaction on organizational commitment; (2) Work motivation towards organizational commitment; (3) Job satisfaction with OCB; (4) Work motivation towards OCB; (5) Organizational commitment to OCB; (6) Job satisfaction with OCB with organizational commitment as a mediating variable; (7) Work motivation towards OCB with organizational commitment as a mediating variable in the Transportation Agency of Sragen Regency. The popu...
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PENGARUH WORK FAMILY CONFLICT DAN STRES KERJA TERHADAP KOMITMEN ORGANISASI DENGAN KEPUASAN KERJA SEBAGAI VARIABEL INTERVENING PADA DINAS PEKERJAAN UMUM DAN PENATAAN RUANG KABUPATEN SUKOHARJO
Jurnal Manajemen Sumber Daya Manusia
Vol 13
, No 2
(2020)
This research is conducted to know the significancy between: (1) Work family conflict to the job satisfaction; (2) Job stress to the job satisfaction; (3) Work family conflict to the organizational commitment; (4) Job stress to the wards organizational commitment; (5) Job satisfaction to the organizational commitment; (6) Work family conflict to the organizational commitment with job satisfaction as an intervening variable; (7) Job stress to the organizational commitment with job satisfaction as...
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PENGARUH MOTIVASI DAN KEPUASAN KERJA TERHADAP KINERJA KARYAWAN DENGAN KOMITMEN ORGANISASIONAL SEBAGAI VARIABEL MEDIASI (Pada Karyawan Kantor Pelayanan Perbendaharaan Negara/KPPN Solo Raya)
Jurnal Manajemen Sumber Daya Manusia
Vol 13
, No 1
(2020)
This research aims to analyses (1) significance effect motivation on organizational commitment; (2) significance effect job satisfaction on organizational commitment; (3) significance effect motivation on employee performance (4) significance effect job satisfaction on employee performance; (5) significance effect organizational commitment on employee performance; (6) effect motivation on employee performance mediated organizational commitment (7) effect job satisfaction on employee performance...
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