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PENGARUH STRATEGI PEMILIHAN PELAYANAN TERHADAP KEPERCAYAAN DAN KEPUASAN PELANGGAN
Jatmiko, Robby
; Sugiharti, Sugiharti
Jurnal Ilmu Manajemen dan Akuntansi Terapan
Vol 9
, No 2
(2018)
Despite having been widely studied in traditional services, the effectof service recovery (SFR) on customer loyalty has received only limitedattention. This paper sets out to empirically test the following set ofhypotheses in an flight service. The paper is based on The paper is basedon online survey of actual customers of a flight service. This articleargues that perceptions of justice (distributive, procedural, andinteractional justice) in service recovery influence customer trust &satisfa...
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MENINGKATKAN PERILAKU ENTREPENEURSHIP KARYAWAN MELALUI KEPERCAYAAN TERHADAP PIMPINAN DAN STRUKTUR ORGANISASI
Sugiharti, Sugiharti
Jurnal Ilmu Manajemen dan Akuntansi Terapan
Vol 9
, No 1
(2018)
Employe entrepreneurial behavior are considered to be animportant driver of innovation and strategic renewal withincompanies. This paper focuses on employee behaviour and how it canbe stimulated towards entrepreneurship. We propose and test a two-step model where formal and informal work context affectsemployees’ entrepreneurial behaviour, which then provides the basisfor bottom-up initiated entrepreneurial projects. Our empirical dataconsist of questionnaire responses of 176 employees in Star...
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DETERMINAN PERILAKU ETIS ENTREPRENEUR DAN PENGARUHNYA TERHADAP KINERJA PERUSAHAAN
Sugiharti, Sugiharti
Jurnal Ilmu Manajemen dan Akuntansi Terapan
Vol 4
, No 1
(2018)
This paper reviews and extends the literature on entrepreneurs' ethical behavior. Building on previous ethical decision making models, we arguethat the nature of both the entrepreneur and the entrepreneurship context warrant additional theorizing within the ethics literature. We proposethat entrepreneurs face unique internal and external drivers of ethical behavior. Likewise, in the course of engaging in entrepreneurial activities,the entrepreneurs' higher accountability and concern for reputati...
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ANALISIS KINERJA KARYAWAN BERDASARKAN BUDAYA ORGANISASI DAN MOTIVASI
Sugiharti, Sugiharti
Jurnal Ilmu Manajemen dan Akuntansi Terapan
Vol 8
, No 2
(2017)
This study anlyzes The Factors Affecting the Organization and Motivation Cultures towards the Improvement of the Employees’ Work.The reserach variables and indicators refer to the porevious studies. A Model is developed and 4 hypothesis are formulated to answer the research problems.The reserach respondents are 102 people of SMAN Semarang’s employees. The instruments for the data analysis applied in this study is Double Regression. The data analysis shows that t...
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FAKTOR DETERMINAN YANG MEMPENGARUHI MINAT BERWIRAUSAHA MAHASISWA DENGAN MENGGUNAKAN PENDEKATAN SEE
Sugiharti, Sugiharti
Jurnal Ilmu Manajemen dan Akuntansi Terapan
Vol 5
, No 2
(2014)
The purpose of this study was to analyze the magnitude of the influence ofperceived feasibility, perceived desirability, and propensity to acttoentrepreneurial intention. The data in this study were obtained from studentat STIE Totalwin Semarang. Results and the theoretical implications ofthis research is that this study supports previous research that says that theperceived feasibility, perceived desirability, and propensity to act affect toentrepreneurial intention.
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FAKTOR DETERMINAN YANG MEMPENGARUHI MINAT BERWIRAUSAHA MAHASISWA DENGAN MENGGUNAKAN PENDEKATAN THEORY PLAN BEHAVIOR
Sugiharti, Sugiharti
Jurnal Ilmu Manajemen dan Akuntansi Terapan
Vol 4
, No 2
(2013)
The purpose of this study was to analyze the magnitude of the influence ofattitude, subjective norm, and perceived behavior controlto entrepreneurialintention. The data in this study were obtained from student at STIETotalwin Semarang. Results and the theoretical implications of thisresearch is that this study supports previous research that says that theattitude, subjective norm, and perceived behavior control affect toentrepreneurial intention.
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ANALISIS FAKTOR – FAKTOR YANG MEMPENGARUHI KEPUASAN PASIEN DAN PENGARUHNYA TERHADAP MINAT MEREFERENSIKAN PELAYANAN RAWAT JALAN PADA RS. PKU MUHAMADIYAH GUBUG KABUPATEN GROBOGAN
Sugiharti, Sugiharti
Jurnal Ilmu Manajemen dan Akuntansi Terapan
Vol 1
, No 1
(2010)
Hospital is one of type effort for service that is now stays in very tightening emulation climate. Struggle to create recuring business with customeroccupies central point in the effort hospital to exeed at long-range emulation. Service quality and cutomer value becomes thing which necessary for hospital. This research analysis factors influence customer satisfaction to create hospital service reference enthusiasm in Hospital PKU Muhamadiyah Gubug Kabupaten Grobogan.Research problem is existence...
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