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PENGARUH KUALITAS PELAYANAN, KETEPATAN WAKTU DAN FASILITAS TERHADAP KEPUASAN PELANGGAN PT KARUNIA INDAH DELAPAN EXPRESS (PT KI8) CABANG SOLO
Maharani, Septiana
; Sulistyowati, Pemilia
; Rasminto, Hendri
; Sati, Dian Laras
Jurnal Manajemen Sosial Ekonomi
Vol 4
, No 2
(2025)
The population in this study were PT.KI8 service users. The sample size was 96 respondents. Data collection was carried out through distributing questionnaires, this researcher measured using a Likert scale with answers that had a gradation of very positive to very negative, the data collected would be processed using computational calculations from the SPSS program. This research aims to determine the influence of service quality,timeliness of delivery and facilities simultaneously on customer...
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DOI
2 Sitasi
ANALISIS EFEKTIVITAS PENERAPAN MOBILE BANKING LIVIN DALAM MENARIK MINAT NASABAH (STUDI PADA BANK MANDIRI KCP SOLO SLAMET RIYADI)
Triyanto, Triyanto
; Ratnaningrum, Ratnaningrum
; Susilowati, Heni
; Sulistyowati, Pemilia
; Henny, Henny
; Sati, Dian Laras
Jurnal Manajemen Sosial Ekonomi
Vol 4
, No 2
(2025)
This study aims to determine the effect of performance expectancy, effort expectancy, social influence, facilitating conditions and security simultaneously on customer interest (Study at Bank Mandiri KCP Solo Slamet Riyadi). This type of quantitative research with a survey method approach, sampling techniques using purposive sampling, and calculated using the Slovin formula, so that a research sample of 222 customers was obtained. Data collection techniques using questionnaires, and data analysi...
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DOI
1 Sitasi