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Analisis Kepuasan Pasien BPJS Kelas III Terhadap Pelayanan Rawat Inap Di RSU Haji Medan
Merry Moy Mita
Jurnal Ilmiah Serat Acitya
Vol 11
, No 1
(2023)
RSU Haji Medan is one of the hospitals in North Sumatra Province that is still experiencing problems with service quality. Health services for patients at RSU Haji Medan are still facing problems with limited consultation time with doctors, unsatisfactory drug services, inappropriate doctor visit schedules, uncomfortable wards, and nurses who are not friendly to patients. This research is a survey with a quantitative descriptive approach that aims to explain the effect of service quality on inpa...
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Pengaruh Rekrutment Pegawai, Pelatihan Karyawan Terhadap Kinerja Karyawan Pada UKM (Studi Kasus Rumah Makan Kebun Pondok Punokawan, Binjai)
Merry Moy Mita
Jurnal Ilmiah Serat Acitya
Vol 11
, No 2
(2022)
The process of finding employees, or what is often called employee recruitment, is an important concern for employers. Recruitment is carried out with the hope of getting employees with the required classification. After the recruitment process is carried out, it is necessary to conduct training for new employees according to their job title. The training was conducted to equip employees to be more creative and able to provide excellent service to visitors. Training is one of the efforts to achi...
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