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Pengaruh Kualitas Pelayanan Pre-Flight Gapura Angkasa Terhadap Kepuasan Penumpang Maskapai Citilink di Bandar Udara Internasional Yogyakarta
Bunga Indah Permata
; Maria Valeria Roellyanti
Ocean Engineering : Jurnal Ilmu Teknik dan Teknologi Maritim
Vol 2
, No 4
(2023)
Transportation services are one of the basic human needs. In the current era of globalization, with increasing mobility of people or goods, the role of transportation modes becomes very important both in the economic and social fields. Service quality is also inseparable from the desire of service users to obtain good, comfortable, fast and safe transportation facilities and infrastructure. Service quality is a determining and important factor, so that service managers can determine the strategi...
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Pengaruh Service Excellent Petugas Check In Counter Terhadap Kepuasan Pelanggan Maskapai Penerbangan Lion Air di Yogyakarta International Airport
Geraldia Aurelia Nira
; Maria Valeria Roellyanti
Ocean Engineering : Jurnal Ilmu Teknik dan Teknologi Maritim
Vol 2
, No 4
(2023)
This research was written to find out the Effect of Service Excellent Check-In Counter Officers on Lion Air Passenger Satisfaction at Yogyakaeta International Airport. This research was written to find out how much influence service excellent has on customer satisfaction at Lion Air at the Yogyakarta International Airport. Excellent service in the service sector is taken into account, because the excellent service of the check-in counter staff has an impact on the satisfaction felt by customers....
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Pengaruh Konsep Fasilitas Ruang Tunggu Keberangkatan Terhadap Minat Pengguna Jasa Layanan Di Bandar Udara Internasional Banyuwangi
Afifah Farah Fauziyyah
; Maria Valeria Roellyanti
Ocean Engineering : Jurnal Ilmu Teknik dan Teknologi Maritim
Vol 2
, No 4
(2023)
Each airport definitely has its own concept or characteristics, as is the case with Banyuwangi airport which has an architectural concept, namely the green airport concept which has a facility concept that is different from others, especially in the buildings at the airport terminal. This research was conducted with the aim of finding out whether there is an influence of the concept of departure waiting room facilities on the interest of service users at Banyuwangi International Airport. Apart f...
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