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PENGARUH KUALITAS PRODUK DAN KUALITAS LAYANAN TERHADAP LOYALITAS PELANGGAN DENGAN KEPUASAN PELANGGAN SEBAGAI VARIABEL MEDIASI (Survei pada Pelanggan DGC Coffeeshop di Solo, Kutoarjo, Sragen)
Jurnal Manajemen Sumber Daya Manusia
Vol 11
, No 2
(2017)
This research aimed to find out the effect of product and customerqualities either directly or with customer satisfaction as mediating variable onthe customer loyalty of DGC Coffeeshop in Solo, Kutoarjo, and Sragensubsidiaries. The sample consisting of 108 customers was taken from July 7to 23, 2017. Technique of collecting data used was questionnaire throughvalidity and reliability tests. Technique of analyzing data used was pathanalysis with classical assumption test. Technique of collecting da...
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PENGARUH MOTIVASI KERJA DAN KESEJAHTERAAN TERHADAP KINERJA KARYAWAN ADMINISTRASI DI RUMAH SAKIT UMUM DAERAH DR. SOEHADI PRIJONEGORO KABUPATEN SRAGEN DENGAN KEPUASAN KERJA SEBAGAI VARIABEL INTERVENING
Jurnal Manajemen Sumber Daya Manusia
Vol 11
, No 2
(2017)
The purpose of this study is to analyze the influence of work motivationand welfare to the performance either directly or indirectly through jobsatisfaction at the administrative staff at the Regional General Hospital(RSUD) dr. Soehadi Prijonegoro Sragen Regency. This research takes placeat the Regional General Hospital (RSUD) dr. Soehadi Prijonegoro Sragenregency with research variables of work motivation, welfare, job satisfactionand performance. The population that exist in this research is a...
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KINERJA UNIT PELAYANAN PENDAPATAN DAN PEMBERDAYAAN ASET DAERAH KOTA SALATIGA DIUKUR DENGAN BALANCED SCORECARD
Jurnal Manajemen Sumber Daya Manusia
Vol 11
, No 2
(2017)
The purpose of this study are to: 1) to analyze performance UP3ADSalatiga city with Balanced Scorecard ie by financial perspective 2) toanalyze performance UP3AD Salatiga city with Balanced Scorecard ie byconsumer perspective 3) to analyze performance UP3AD Salatiga city withBalanced Scorecard ie by internal business perspective 4) to analyzeperformance UP3AD Salatiga city with Balanced Scorecard ie by learn andgrowth The population of the UP3AD Salatiga City some 60 people, sampleswere collecte...
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ANALISIS PENGARUH KEPEMIMPINAN DAN KOMPETENSI TERHADAP KINERJA MELALUI KOMPENSASI SEBAGAI VARIABEL INTERVENING (Survei pada Karyawan PT Wahana Sun Solo)
Jurnal Manajemen Sumber Daya Manusia
Vol 11
, No 2
(2017)
The high performance of the employee is leadership, competency andcompensation is a factor in improving employee performance in a company.Good performance improvements will make progress for the company, sothat planned goals can be achieved. The purpose of this research is to knowthe significance of leadership influence and competence toward employeeperformance through compensation as intervening variable at PT WahanaSun Solo.Keywords: Leadership, Competence, Compensation and Performance
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ANALISIS KINERJA HOMESCHOOLING KAK SETO SOLO DENGAN MENGGUNAKAN PERSPEKTIF KEUANGAN DAN NON KEUANGAN
Jurnal Manajemen Sumber Daya Manusia
Vol 11
, No 2
(2017)
This research is conducted to know the financial perspective as aperformance measurement and to know significancy non-financialperspective are simultaneously significancy with performance; financialperspective, customer perspective, internal business process, learn andgrowth perspective are significancy with performance. This research issurvey research which is located at Homeschooling Kak Seto Solo. Thesample is 60 persons which are using sensus method to inquiry sheetthrough validity and relia...
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IMPLEMENTASI PENGELOLAAN DANA DESA BERDASARKAN PERATURAN BUPATI NOMOR 25 TAHUN 2016 TENTANG TATA CARA PEMBAGIAN DAN PENETAPAN RINCIAN DANA DESA SETIAP DESA SERTA PETUNJUK TEKNIS PENGGUNAAN DANA DESA TAHUN ANGGARAN 2016 (Studi Kasus di Desa Dawung Kecamatan Matesih Kabupaten Karanganyar)
Transformasi: Jurnal Ilmu-Ilmu Sosial
Vol 1
, No 32
(2017)
The village of Dawung has been a success implementing use of a village Fund phase oneprocess so that its success can be a guidance or inspiration to other villages. This research aimsto provide an overview of the implementation of the village Fund (DD) for infrastructuredevelopment and community empowerment in the village of Dawung sub-district of MatesihKaranganyar Regency. Analysis showed that the implementation of the management of thevillage Fund based on the regulations of Regent number 25...
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IMPLEMENTASI KEBIJAKAN PROGRAM PEMBANGUNAN SARANA DAN PRASARANA PERAWATAN PARA PENYANDANG CACAT DAN TRAUMA DI KOTA SURAKARTA (Studi Kasus Di Dinas Sosial Tenaga Kerja Dan Transmigrasi Kota Surakarta)
Transformasi: Jurnal Ilmu-Ilmu Sosial
Vol 1
, No 32
(2017)
The standard and target group of the program was good because it is given to peoplewith disabilities who are poor and still productive, this program has not been able to meetthroughout the disability who need help it is evident that from 273 disabled people only 125people with disabilities who helped by this programs. Human resources were well and effectivebecause it includes all stakeholders, from the city bureaucrat to the lowest bureaucratic orderi.e. village. Budgetary resources have not bee...
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KUALITAS PELAYANAN KESEHATAN RAWAT INAP DI PUSKESMAS BANYUANYAR SURAKARTA Studi Kasus Pasien Miskin Pengguna Badan Penyelenggara Jaminan Sosial
Transformasi: Jurnal Ilmu-Ilmu Sosial
Vol 2
, No 32
(2017)
This research aims to analyze the quality of inpatient health services at Clinics Banyuanyar CitySurakarata. The theory used in the study, namely the theory put forth by Lupiyoadi. The theoryis used as a determinant of the quality of health care in health centers stay rawap Banyuanyaralready good or not. Indicators to measure the level of success in providing services is locatedon five dimensions of service quality that is the physical ketampakan, reliability, responsiveness,assurance, and empat...
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KUALITAS PELAYANAN PUBLIK DI KANTOR KECAMATAN KLEGO KABUPATEN BOYOLALI
Transformasi: Jurnal Ilmu-Ilmu Sosial
Vol 2
, No 29
(2017)
The purpose of this research is to analize the quality of public service in Klego subdistrict officein Boyolali regency. This research uses descriptive method with qualitative approach. Theresearch informant use purposive sampling technique. The technique of data collection useobservation, interview and documentation. The data analysis technique use interactive analysiswhich consist of data reduction, data presentation, and conclution. The result of this researchshows the quality of the service...
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PERANAN BHAYANGKARA PEMBINA KEAMANAN DAN KETERTIBAN MASYARAKAT DALAM MENINGKATKAN PELAYANAN KEAMANAN MASYARAKAT DI POLSEK SUMOROTO KABUPATEN PONOROGO
Transformasi: Jurnal Ilmu-Ilmu Sosial
Vol 2
, No 29
(2017)
Research do by researchers aims to understand the role of BHABINKAMTIBMAS Inimproving security services In the precinct Sumoroto Kabupaten Ponorogo. Mean the role ofBHABINKAMTIBMAS in this research was all activity and activities was in line with duty, basicfunction and authority in achieving its objectives organization of BHABINKAMTIBMAS Is toachieve situation KAMTIBMAS ( a security and public order ) steady and dynamic. To knowbenchmark the role of BHABINKAMTIBMAS in the precinct Sumoroto that...
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