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Evaluasi Incident dan Service Request Management pada Layanan e-Visa di Kantor Imigrasi Cirebon Menggunakan ITIL 4
Teknik: Jurnal Ilmu Teknik dan Informatika
Vol 5
, No 2
(2025)
This study evaluates the service maturity of the e-Visa system at the Class I TPI Cirebon Immigration Office with reference to two ITIL 4 practices: Incident Management and Service Request Management. Operationally, the office acts as a user while technical handling is centralized at a national helpdesk. A mixed-method approach was applied, combining staff/admin questionnaires with instrument validity, reliability checks, snapshot analysis of helpdesk tickets, and brief observations. The analysi...
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Penerapan Eigenface pada Sistem Absensi Wajah Berbasis Android di RSU Khalishah
Teknik: Jurnal Ilmu Teknik dan Informatika
Vol 5
, No 2
(2025)
The development of information technology has encouraged institutions, including hospitals, to adopt digital systems to improve operational efficiency. One important aspect is the employee attendance system, which previously relied on fingerprints. This method has limitations, such as difficulty detecting when fingers are not in ideal condition and causing queues during peak hours. This research aims to design and implement an Android-based attendance system using the Eigenface facial recognitio...
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An Intelligent Route Planning Approach Using Modified Particle Swarm Optimization for Robot Assisted Minimally Invasive Surgery
Journal of Computing Theories and Applications
Vol 2
, No 4
(2025)
Minimally invasive surgery offers several advantages, including reduced blood loss, smaller incisions, less pain, and a lower risk of complications than open surgery. This approach enhances patient comfort and supports faster recovery. When guided by optimal path planning, surgical robots can accurately navigate the body to remove malignant tumors with high precision. This study proposes a Modified Particle Swarm Optimization (MPSO) algorithm to determine the optimal path for robotic-assisted mi...
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OPTIMALISASI PROFESIONALISME AUDITOR MELALUI UNDANG-UNDANG NO. 5 TAHUN 2011
Dinamika Akuntansi Keuangan dan Perbankan
Vol 1
, No 2
(2013)
Public accountant has an important role to the business. Their opinion through audit statement has been used by stakeholder of the company to make economic decision. Audit statement expected to improve the quality and credibility of the financial statement released by management. But after Enron scandal that involved auditor of Arthur Andersen, one of the biggest public accountant firm in the world, professionalism of auditor was questioned. Implication of the scandal, America released Sarbanes-...
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RANCANG BANGUN SISTEM APLIKASI PEMESANAN TIKET PERJALANAN SECARA ON-LINE BERBASIS WEB PADA PO.DEWI SRI PEMALANG
Dinamika Informatika
Vol 4
, No 2
(2012)
Pemesanan tiket perjalanan secara online berbasis web bertujuan untuk memberikan alternatif kemudahan serta efesiensi waktu dalam pemesanan tiket dan informasi jadwal keberangkatan dan kota tujuan. Perancangan sistem pemesanan tiket online berbasis web ini dibuat berdasarkan proses pemesanan tiket pada Po.Dewi Sri Pemalang diimplementasikan dengan menggabungkan bahasa pemrograman PHP sehingga nantinya dapat diakses melalui komputer yang mempunyai jaringan wireless.
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