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Literature Review: The Effect of Interpersonal Communication on Service Quality in Hospitals: Literatur Review: Pengaruh Komunikasi Interpersonal antara Tenaga Medis dengan Pasien terhadap Kualitas Pelayananan di Rumah Sakit
RADIANT: Journal of Applied, Social, and Education Studies
Vol 3
, No 3
(2023)
Effective interpersonal communication between the hospital and the patient will provide maximum service quality results. This business will also have a positive impact. The quality of hospital services is not solely related to the completeness of medical equipment, but also relates to interpersonal communication between the hospital and the patient that is well established so that it will give satisfaction to the patient. In addition, it will also have the effect of healing and treating patients...
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PENGARUH KOMITMEN ORGANISASI, ORGANIZATIONAL CITIZENSHIP BEHAVIOR (OCB) DAN BUDAYA ORGANISASI TERHADAP KINERJA KARYAWAN (Studi Pada Karyawan RSU. Sarila Husada Sragen di Unit Keperawatan)
Jurnal Manajemen Sumber Daya Manusia
Vol 14
, No 2
(2020)
ABSTRACTThis study aims to determine the effect, organizational commitment, organizational citizenship behavior (OCB) and organizational culture on the performance of employees of the RSU. Sarila Husada Sragen in the nursing unit with a population of 119 nurses. Data collection techniques with a questionnaire through the test of validity and reliability. The data analysis technique uses multiple linear regression, t test, F test and R2 test previously performed classical assumption test. From th...
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