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PENGARUH KUALITAS PELAYANAN TERHADAP LOYALITAS PELANGGAN DENGAN KEPUASAN SEBAGAI VARIABEL MEDIASI (Pelanggan Toko Grosir Mursid)
Jurnal Ekonomi dan Kewirausahaan
Vol 16
, No 1
(2016)
This study aims to analyze (1) the effect of service quality on customer satisfaction (2) impact of service quality on customer loyalty (3) the impact of customer satisfaction on customer loyalty (4) impact of service quality on customer loyalty mediated by customer satisfaction. The study population was all subscribers Grocery Store Mursid in Boyolali with a sample of 100 respondents. Data collection technique used questionnaire that through stages of testing the validity and reliability first....
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PENGARUH DISIPLIN KERJA, GAYA KEPEMIMPINAN, DAN KOMPENSASI TERHADAP KINERJA PADA KARYAWAN DI PT GRAHA SERVICE INDONESIA CABANG SURAKARTA DENGAN MOTIVASI SEBAGAI VARIABEL MODERATING
Jurnal Ekonomi dan Kewirausahaan
Vol 16
, No 1
(2016)
The purpose of this research was: 1) to analyze the significance of the influence of the working discipline, leadership styles, motivation and compensation on performance on employees at PT Graha Service Indonesia (GSI) of Surakarta. 2) to analyze whether the motivation to moderate the influence of work discipline, leadership style and compensation on performance on employees at PT Graha Service Indonesia (GSI) of Surakarta. Research methods method using survey data, the type of data used was qu...
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ANALISIS KUALITAS PELAYANAN, HARGA DAN FASILITAS TERHADAP KEPUASAN KONSUMEN PENGGUNA PT ROSALIA INDAH TRANSPORT (Survei pada Pelanggan PT Rosalia Indah Transport di Palur Karanganyar)
Jurnal Ekonomi dan Kewirausahaan
Vol 16
, No 1
(2016)
This study aims to determine the significance of the effect of service quality on customer satisfaction using bus transportation services PT Rosalia Indah Transport in Palur Karanganyar; the effect of price on consumer satisfaction that use bus transportation services PT Rosalia Indah Transport in Palur Karanganyar; the effect of the facility to the satisfaction of consumers who use bus transportation services PT Rosalia Indah Transport in Palur Karanganyar; which of the quality of service, pric...
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ANALISIS PENGARUH KINERJA PELAYANAN TERHADAP LOYALITAS PASIEN DENGAN KEPUASAN PASIEN SEBAGAI VARIABEL MODERASI PADA RUMAH SAKIT UMUM ISLAM YAKSSI GEMOLONG, SRAGEN
Jurnal Ekonomi dan Kewirausahaan
Vol 16
(2016)
The objective of the research are to analyses (1) the effect of service performance to patient loyalty of RSUI Yakssi Gemolong. (2) the effect of patient satisfaction to patient loyalty of RSUI Yakssi Gemolong. (3) the effect of patient satisfaction in moderation the service performance to patient loyalty of RSUI Yakssi Gemolong. Population of this research is all of RSUI Yakssi Gemolong patients during Desember 2015, and taken a sample of 70 respondents. Data collection technique used questionn...
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ANALISIS PENGARUH HARGA, KUALITAS PRODUK, KEBUTUHAN MENCARI VARIASI DAN IKLAN PRODUK PESAING TERHADAP KEPUTUSAN PERPINDAHAN MEREK PADA KONSUMEN PEMBALUT WANITA CHARM (Survei pada Mahasiswi Fakultas Ekonomi Universitas Slamet Riyadi Surakarta)
Jurnal Ekonomi dan Kewirausahaan
Vol 16
(2016)
The large number of brands of sanitary napkins that are on the market causing consumers desirability has moved from one brand to another brand. The shift of consumers to other brands is influenced by various factors, including price, product quality, needs looking for variety and product advertising competitors. The purpose of this research was: analyzing the significance of the influence of prices, quality products, needs looking for variety and product advertising a competitor against the deci...
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ANALISIS PENGARUH WORD OF MOUTH, LOKASI, DAN KUALITAS PELAYANAN TERHADAP KEPUTUSAN PEMBELIAN JASA BENGKEL SEPEDA MOTOR CAHYA RIZKY MOTOR (Survei pada Pengguna Bengkel Cahya Rizky Motor di Ngringo, Palur)
Jurnal Ekonomi dan Kewirausahaan
Vol 16
(2016)
The purpose of this study was to analyze the significance of (1) the effect of variable Word of Mouth on purchasing decisions services workshop Cahya Rizky Motor in Ngringo, Palur (2) to analyze the significance of the effect of variable locations on purchasing decisions services workshop Cahya Rizky Motor in Ngringo, Palur (3) to analyze the significance of variables influence the quality of service to the purchasing decision Cahya workshop services Rizky Motor in Ngringo, Palur. The population...
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PENGARUH PELATIHAN DAN KEPUASAN KERJA TERHADAP KINERJA KARYAWAN DENGAN MASA KERJA SEBAGAI VARIABEL MODERASI (Survei pada Karyawan ARFA Barbershop Cabang Solo)
Jurnal Ekonomi dan Kewirausahaan
Vol 16
(2016)
This study aimed to analyze the significance of the effect of training on employee performance, the effect of job satisfaction on employee performance, the effect of tenure on employee performance, the effect of training on employee performance moderated by tenure, and the effect of job satisfaction on employee performance moderated by tenure. The study population was all employees working in 8 outlets ARFA Barbershop Solo Branch, with a sample of 38 respondents. Data collection methods used are...
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PENGARUH BRAND IMAGE TERHADAP KEPUTUSAN PEMBELIAN SOPHIE PARIS DENGAN WORD OF MOUTH POSITIF SEBAGAI VARIABEL MODERASI (Survei pada Mahasiswi Fakultas Ekonomi Universitas Slamet Riyadi Surakarta)
Jurnal Ekonomi dan Kewirausahaan
Vol 16
, No 2
(2016)
A purchasing decision made by a consumer is undertaken on the basis of the wishes and needs of a product. Therefore the fashion companies strive to innovate to create high-quality products and having a good brand in the minds of consumers. The purpose of this research was: 1) to analyze the significance of the influence of the brand image of Sophie Paris purchases. 2) to analyze the significance of the influence of Word of Mouth (WOM) positive towards purchasing decision Sophie Paris. 3) to anal...
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ANALISIS PENGARUH KUALITAS PELAYANAN TERHADAP LOYALITAS KONSUMEN DENGAN KEPUASAN KONSUMEN SEBAGAI VARIABEL MODERASI (Studi pada Konsumen CS Kopi Tubruk Surakarta)
Jurnal Ekonomi dan Kewirausahaan
Vol 16
, No 2
(2016)
This study aims to analyze (1) the effect of service quality on customer loyalty CS Kopi Tubruk Surakarta. (2) the effect of customer satisfaction on consumer loyalty CS Kopi Tubruk Surakarta. (3) the effect of service quality on customer loyalty with customer satisfaction as a moderating variable. The study population was the whole kosumen CS Kopi Tubruk Surakarta with a sample of 115 respondents. Data collection techniques using questionnaires through the stages of testing the validity and rel...
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ANALISIS PENGARUH CITRA MEREK, KESADARAN MEREK, PERSEPSI KUALITAS, DAN LOYALITAS MEREK TERHADAP KEPUTUSAN PEMBELIAN SEPATU ADIDAS (Survei pada Mahasiswa Universitas Slamet Riyadi Surakarta)
Jurnal Ekonomi dan Kewirausahaan
Vol 16
, No 2
(2016)
The objectives of the study were to analyze (1) The influence of brand image toward purchasing decision on Univesity student of Slamet Riyadi Surakarta. (2) The effect of brand awareness toward puchasing decisiom on University student of Slamet Riyadi Surakarta. (3) The effect of quality perception toward purchasing decision on Univesity student of Slamet Riyadi Surakarta. (4) The Effect of brand Loyalty toward purchasing decision on Univesity student of Slamet Riyadi Surakarta. The population i...
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