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Menampilkan 1–2 dari 2 artikel
The Mediating Role of Customer Satisfaction on the Relationship between Service Quality and Consumer Loyalty on the Hospitality Industry
Deandra Vidyanata
EBISNIS : JURNAL ILMIAH EKONOMI DAN BISNIS
Vol 15
, No 1
(2022)
Service quality and customer satisfaction are important predictors that shape customer loyalty in the hospitality industry. The fulfillment of these two things can maintain the sustainability of the organization in the long term. This study aims to examine the effect of service quality on customer loyalty, the effect of service quality on customer satisfaction, customer satisfaction on customer loyalty, and the mediating effect of customer satisfaction on the relationship between service quality...
Sumber Asli
Google Scholar
DOI
7 Sitasi
PEMEDIASIAN PERSEPSI MANFAAT PADA KUALITAS KONTEN DAN DESAIN LEARNING MANAGEMENT SYSTEM TERHADAP INTENSI BELAJAR BERKELANJUTAN
Sienatra, Krismi
; Sienatra, Krismi
; Romauli Nainggolan
; Deandra Vidyanata
; Yuli Kartika Dewi
; I Gusti Bagus Yosia
EBISNIS : JURNAL ILMIAH EKONOMI DAN BISNIS
Vol 14
, No 1
(2021)
The covid-19 pandemic causes learning to be carried out boldly with the concept of e-learning. The learning providers must design their learning content on a cloud-based learning management system (LMS). The preparation of material content and learning design in the learning management system must be well organized so that users feel the benefits and will continue to use the learning management system as a learning tool. This paper aims to observe effect of design quality and content quality on...
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Google Scholar
DOI
1 Sitasi