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ANALISIS PENGARUH KUALITAS PELAYANAN TERHADAP LOYALITAS PELANGGAN, DENGAN KEPUASAN PELANGGAN SEBAGAI VARIABEL MEDIASI
Jurnal Ekonomi dan Kewirausahaan
Vol 17
(2017)
This study aims to analyze (1) the effect of service quality on customersatisfaction; (2) The impact of service quality on customer loyalty; (3) the effect ofcustomer satisfaction on customer loyalty; (4) the effect of service quality and customerloyalty mediated by customer satisfaction. The study population was all subscribersCopy, Stationery and Toll EN Mandiri Alastuwo Kebakkramat with a sample of 100respondents. Data collection technique used questionnaire through the stages of testingthe v...
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PENGARUH PERUBAHAN ORGANISASI DAN BUDAYA ORGANISASI TERHADAP KINERJA PEGAWAI DENGAN KEPUASAN KERJA SEBAGAI VARIABEL MODERASI
Jurnal Ekonomi dan Kewirausahaan
Vol 17
(2017)
PT Bank Tabungan Negara (Persero) Tbk is now one of the State OwnedEnterprises (SOEs) that have been listed on the Stock Exchange in Indonesia arerequired to carry out organizational changes in order to improve organizationalperformance. The purpose of this study was to analyze the significance of the effect oforganizational change, organizational culture and job satisfaction to employeeperformance. Analyze the effect of organizational change and organizational culture onemployee performance mod...
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2 Sitasi
PENGARUH STRES KERJA DAN KOMPENSASI TERHADAP KINERJA KARYAWAN DENGAN KEPUASAN KERJA SEBAGAI VARIABEL INTERVENING (Survei pada Karyawan PT Indaco Warna Dunia Karanganyar)
Jurnal Ekonomi dan Kewirausahaan
Vol 17
(2017)
PT Indaco Warna Dunia Karanganyar in conducting its operational activitiestrying to improve employee performance. Factors affecting the performance ofemployees is the stress of work, compensation and job satisfaction. The purpose ofresearch is to analyze the significance of the effect of work stress on job satisfaction andcompensation to the employees of PT Indaco Warna Dunia Karanganyar, analyze thesignificance of the effect of work stress, compensation and job satisfaction on theperformance of...
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PENGARUH BUDAYA ORGANISASI DAN GAYA KEPEMIMPINAN TERHADAP KINERJA KARYAWAN DENGAN MOTIVASI KERJA SEBAGAI VARIABEL MODERASI
Jurnal Ekonomi dan Kewirausahaan
Vol 17
(2017)
The purpose of this study was to analyze: the effect of organizational culture,leadership style and work motivation on employee performance and to analyze theinfluence of organizational culture and leadership style on employee performance aremoderated by the work motivation. This study is a survey on employees PDAMSurakarta. The research sample as many as 67 people with a proportional randomsampling technique. Data collection technique used questionnaire and literature. Datawere analyzed used mu...
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7 Sitasi
PENGARUH KUALITAS PELAYANAN DAN CITRA PERUSAHAAN TERHADAP LOYALITAS PELANGGAN DENGAN KEPUASAN PELANGGAN SEBAGAI VARIABEL MEDIASI (Survei pada Pelanggan di Salon Mobil M2CW Karanganyar)
Jurnal Ekonomi dan Kewirausahaan
Vol 17
(2017)
Car Salon M2CW Karanganyar in an effort to increase customer loyalty strive toprovide optimal service quality to customers. The purpose of this study was to analyzethe significance of the effect of service quality and corporate image on customersatisfaction in Salon Car M2CW Karanganyar, analyze the significance of the influenceof service quality, corporate image and customer satisfaction to customer loyalty inSalon Car M2CW Karanganyar, analyze the significance of the impact of service qualitya...
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PENGARUH KUALITAS MAKANAN, PELAYANAN, HARGA DAN SUASANA RESTORAN TERHADAP KEPUTUSAN PEMBELIAN
Jurnal Ekonomi dan Kewirausahaan
Vol 17
(2017)
The purpose of this study was to know the effect of quality of food, service, priceand store atmosphere on consumer purchasing decisions This study is a survey. The typeof data used quantitative and qualitative data. The data source used primary datasources and secondary data. The study population is consumer Vien's Selat Segar danSop Solo. The research sample of 100 people with accidental sampling technique. Datacollection technique used questionnaire, observation and literature. Data were anal...
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PENGARUH KERAGAMAN MENU, KEPERCAYAAN DAN NILAI PELANGGAN TERHADAP LOYALITAS PELANGGAN DENGAN KEPUASAN SEBAGAI VARIABEL MEDIASI
Jurnal Ekonomi dan Kewirausahaan
Vol 17
, No 2
(2017)
This study aimed to analyze the effect of the diversity of the menu, trust andcustomer value on customer satisfaction and loyalty, and satisfaction mediates the effectof the diversity of the menu, trust and customer value on customer loyalty. This studyuses primary and secondary data. The sampling technique used purposive sampling.Data were analyzed using analysis of Structural Equation Modeling (SEM) wiht IMBsoftware SPSS Amos 20. The results of the analysis obtained significant influence thedi...
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PENGARUH CASH RATIO, RETURN ON ASSETS, GROWTH, DEBT TO EQUITY RATIO, FIRM SIZE, DAN KEPEMILIKAN INSTITUSIONAL TERHADAP DIVIDEND PAYOUT RATIO
Jurnal Ekonomi dan Kewirausahaan
Vol 17
, No 2
(2017)
Investors investing aims to earn income (dividend yield) and the differencebetween the selling price of stock over its purchase price (capital gain). Investors asshareholders expect to get large dividends, or at least relatively stable from year to year.The problem in this study is whether there is a significant influence cash ratio, ROA,growth, debt to equity ratio, firm size and the institutional ownership of the dependentvariable is the dividend payout ratio at manufacturing companies in the...
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PENGARUH KEBIJAKAN, KESADARAN, PELAYANAN DAN INFORMASI TAX AMNESTY TERHADAP KEPATUHAN WAJIB PAJAK PADA KPP PRATAMA SURAKARTA
Jurnal Ekonomi dan Kewirausahaan
Vol 17
, No 2
(2017)
This research is motivated by the new policy the tax amnesty program, one of thepolicy objectives namely to encourage taxpayer who previously did not obey be obedientin the future. Then the purpose of this study was to determine the effect of policy taxamnesty, awareness, information and services tax amnesty on tax compliance together,knowing the effect of policy tax amnesty on tax compliance, determine the effect ofawareness of taxpayers on tax compliance, determine the effect services on taxco...
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PENGARUH UPAH DAN LINGKUNGAN KERJA TERHADAP KINERJA KARYAWAN DENGAN MOTIVASI KERJA SEBAGAI VARIABEL MODERASI (Survei pada CV Aji Bali Jaya Wijaya di Surakarta)
Jurnal Ekonomi dan Kewirausahaan
Vol 17
, No 2
(2017)
The purpose of research is to analyze the significance of the effect of wages,working environment and motivation on employee performance in CV Aji BaliJayawijaya in Surakarta. Analyzing motivation moderating effects on wage and workingenvironment influences the performance of employees at CV Aji Bali Jayawijaya inSurakarta. This study uses survey method, the type of data used quantitative andqualitative data, the data source used primary data and secondary data. Population andsample in this stud...
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