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PENGARUH SISTEM PENGUKURAN KINERJA STRATEJIK TERHADAP KINERJA MANAJERIAL (Studi Empirik pada Perusahaan Transportasi di bawah Naungan Kementrian BUMN di Wilayah Jawa)
., Winarsih
Dinamika Akuntansi Keuangan dan Perbankan
Vol 3
, No 2
(2015)
This study aims to investigate the effect of strategic performance measurement system on managerial performance that isdirectly tested through four variables; job relevant information, role ambiguty, role conflict and role overload. This studyused the perspective of goal setting theory and role theory in explaining inter-variable relationship. Data collected in thissurvey was primary data from 329 functional managers of state-owned transportation companies under the auspices ofMinistry of State...
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STUDI MENGENAI KEPUASAN KONSUMEN UNTUK MENINGKATKAN RETENSI KONSUMEN DI INSTALASI RAWAT INAP RSUD “X”
., Winarsih
Fokus Ekonomi : Jurnal Ilmiah Ekonomi
Vol 6
, No 2
(2011)
Hospital is one of the health service facilities required by society. Customer satisfaction and customer retention are primary objective in a modern organizations. The important level of Hospital as a public sector, mainly as a service provider, drives the managers to address the quality and customer satisfaction as priority. It raises the question “How Service Quality, Hospital Image, Experiential Marketing affect companies in order to establish Customer Satisfaction and to increase the Custome...
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