đ
16 June 2023
DOI: 10.33061/jp.v12i1.7821
KUALITAS PELAYANAN ADMINISTRASI KEPENDUDUKAN PADA MAL PELAYANAN PUBLIK KABUPATEN PONOROGO PROPINSI JAWA TIMUR TAHUN 2022
Jurnal Ilmu Administrasi Publik
Universitas Slamet Riyadi
đ Abstract
This research aims to describe the quality of population administration services atthe Ponorogo Regency Public Service Mall. In this study, the researchmethodology used by the author is a descriptive research method with aqualitative approach with a view to focusing attention on the problems orphenomena that existed at the time the research was conducted. The keyinformants of the research were the Head of the Department of Population andCivil Registration. To measure service quality, it is necessary to have fiveindicators or better known as 'dimensions', which include: Tangibles, reliability,responsiveness, Assurance, , Empathy.Based on the results of data presentation and analysis, it can be concluded that ingeneral the quality of population administration services at the PonorogogoRegency Public Service Mall is good, needs to be improved such as discipline inservice hours and friendliness of officers at the service counter.Keywords: Tangibles, reliability, responsiveness, assurance, empathy
âšī¸ Informasi Publikasi
Tanggal Publikasi
16 June 2023
Volume / Nomor / Tahun
Volume 12, Nomor 1, Tahun 2023
đ HOW TO CITE
Hartono, Cuk; Haryanto, Aris Tri; Purwanto, Adi, "KUALITAS PELAYANAN ADMINISTRASI KEPENDUDUKAN PADA MAL PELAYANAN PUBLIK KABUPATEN PONOROGO PROPINSI JAWA TIMUR TAHUN 2022," Jurnal Ilmu Administrasi Publik, vol. 12, no. 1, Jun. 2023.
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