📅 13 January 2016
PENGARUH KUALITAS PELAYANAN DAN REPUTASI PERUSAHAAN TERHADAP KEPUASAN KONSUMEN DENGAN KEPERCAYAAN SEBAGAI VARIABEL MODERASI
Jurnal Ekonomi dan Kewirausahaan
Universitas Slamet Riyadi
📄 Abstract
The goal of this research is to analyze the significance of the service quality influence, reputation and trust to consumer satisfaction of Jayapura Motor repair shop in Jatipuro Karanganyar. To analyze whether the trust moderating services quality influence and company reputation to consumer satisfaction at Jayapura Motor repair shop in Jatipuro Karanganyar. The result of this research conclude there is a significance influence from service quality, company reputation and trust to consumer satisfaction at Jayapura Motor repair shop in Jatipuro Karanganyar. Trust isn’t moderating the service quality influence to consumer satisfaction at Jayapura Motor repair shop in Jatipuro Karanganyar. Trust moderating the influence of company reputation to consumer satisfaction at Jayapura Motor repair shop in Jatipuro Karanganyar. Keywords: Quality Services, Company Reputation, Trust and Consumer Satisfaction
ℹ️ Informasi Publikasi
Tanggal Publikasi
13 January 2016
Volume / Nomor / Tahun
Volume 15, Nomor 3, Tahun 2016
📝 HOW TO CITE
Prayitno, Didik, "PENGARUH KUALITAS PELAYANAN DAN REPUTASI PERUSAHAAN TERHADAP KEPUASAN KONSUMEN DENGAN KEPERCAYAAN SEBAGAI VARIABEL MODERASI," Jurnal Ekonomi dan Kewirausahaan, vol. 15, no. 3, Jan. 2016.
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