đ
08 December 2019
DOI: 10.34152/fe.14.2.324-336
PENGARUH KUALITAS PELAYANAN, KEPERCAYAAN DAN KOMITMEN TERHADAP KEPUASAN MASYARAKAT (Studi di Kelurahan Pandean Lamper Kecamatan Gayamsari Kota Semarang)
Fokus Ekonomi : Jurnal Ilmiah Ekonomi
Sekolah Tinggi Ilmu Ekonomi Pelita Nusantara
đ Abstract
The purpose of this study was to analyze the influence of service quality, trust and commitment to community satisfaction. The population in this study were all people who used services in Pandean Lamper Village, Gayamsari District, Semarang City, amounting to 741 people (Data for April-May 2016). While the samples taken were 88 people. Sampling uses stratified proportional sampling. The data analysis tool used in this study is multiple regression analysis. Based on the results of the study: There is a significant positive effect between the quality of service on community satisfaction. There is a significant influence between trust in community satisfaction. There is a significant influence between commitment to community satisfaction. There is a significant influence between service quality, trust and commitment to community satisfaction
đ Keywords
#Service Quality; Trust; Commitment; Community Satisfaction
âšī¸ Informasi Publikasi
Tanggal Publikasi
08 December 2019
Volume / Nomor / Tahun
Volume 14, Nomor 2, Tahun 2019
đ HOW TO CITE
Yuliati, Yuliati; Wahyuningsih, Susanti, "PENGARUH KUALITAS PELAYANAN, KEPERCAYAAN DAN KOMITMEN TERHADAP KEPUASAN MASYARAKAT (Studi di Kelurahan Pandean Lamper Kecamatan Gayamsari Kota Semarang)," Fokus Ekonomi : Jurnal Ilmiah Ekonomi, vol. 14, no. 2, Dec. 2019.
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