Analysis of Claims and Dispute Resolution in Construction Projects: a Case Study Approach

Disputes in construction projects are often inevitable due to various factors such as delays, cost overruns, and changes in scope. This study aims to identify the root causes of claims and examine the resolution strategies implemented in the Sierra Intercultural School construction project. Using a qualitative descriptive approach, data were collected through in-depth interviews with contractors, consultants, and owners, as well as analysis of supporting documents such as contracts and site reports. The study found that the most frequent claim types were time extension claims (37%), additional cost claims (28%), and design change claims (21%). These were primarily caused by design errors, late approvals, and incomplete work planning. Dispute resolution predominantly relied on negotiation and direct discussion, without involving formal legal or arbitration procedures. The findings indicate that effective contract documentation and proactive communication among stakeholders can significantly reduce claim occurrence. This research contributes to the field of construction management by offering practical insights into dispute avoidance and resolution mechanisms in medium-scale educational infrastructure projects. It also highlights the importance of early stakeholder alignment to prevent claims and delays in similar future developments.