📅 28 October 2022
DOI: 10.58192/ocean.v1i3.139
THE INFLUENCE OF SERVICE QUALITY TOWARDS STUDENT’S SATISFACTION AT ACADEMIC ADMINISTRATION AND STUDENTS AFFAIRS DEPARTMENT (AASA)
Ocean Engineering : Jurnal Ilmu Teknik dan Teknologi Maritim
Universitas Maritim AMNI
📄 Abstract
Institute of Business and Informatics STIKOM Surabaya (STIKOM Surabaya) is one of the private universities in Surabaya. STIKOM Surabaya has two faculties namely Faculty of Technology and Informatics, and Faculty of Economics and Business. The Faculty of Technology and Informatics has six departments, while the Faculty of Economics and Business has three departments. The department handling academic administration of students from all departments is Academic Administration and Student Affairs Department (AASA). The problem arises is STIKOM Surabaya had a will to evaluate the service quality in AASA based on student’s perceptions which would be used as an input to improve the service quality of AASA
🔖 Keywords
#tangible; reliability; responsiveness; assurance; empathy
ℹ️ Informasi Publikasi
Tanggal Publikasi
28 October 2022
Volume / Nomor / Tahun
Volume 1, Nomor 3, Tahun 2022
📝 HOW TO CITE
Ekosulis Ekosulis, "THE INFLUENCE OF SERVICE QUALITY TOWARDS STUDENT’S SATISFACTION AT ACADEMIC ADMINISTRATION AND STUDENTS AFFAIRS DEPARTMENT (AASA)," Ocean Engineering : Jurnal Ilmu Teknik dan Teknologi Maritim, vol. 1, no. 3, Oct. 2022.
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