đ
10 July 2025
DOI: 10.51903/c962xq65
Eksplorasi Kepuasan Pengguna PayPal Digital Wallet di Indonesia: Pendekatan UTAUT 2
JUISI : Jurnal Ilmiah Sistem Informasi
Universitas Sains dan Teknologi Komputer
đ Abstract
Technological developments and globalization encourage people to develop in the transaction process. Now, conventional technology is starting to be abandoned and switched to a digitalization system, thus strengthening the balance of trade on an international scale. As one of the global e-wallets, PayPal offers convenience in cross-border transactions, but there are not many studies that specifically evaluate the level of satisfaction of Indonesian users in the application of this service. This research focuses on analyzing the level of satisfaction of using PayPal in Indonesia in cross-border transactions and examining technology acceptance factors with the Unified Theory of Acceptance and Use of Technology 2 (UTAUT 2) method. Data were collected through distributing questionnaires to active PayPal users in Indonesia and analyzed quantitatively using structural regression methods (SEM/PLS). The results showed that perceived ease of use, usefulness, and trust have a significant influence on user satisfaction. In addition, UTAUT 2 variables such as performance expectations, effort expectations, social influence, and hedonic value also contribute to forming positive perceptions of using PayPal. The findings are expected to contribute to the development of an international digital payment system that is more responsive to the needs of users in Indonesia.
đ Keywords
#Digital Wallet; International Transaction; PayPal; Digital Wallet; International Transaction; PayPal
âšī¸ Informasi Publikasi
Tanggal Publikasi
10 July 2025
Volume / Nomor / Tahun
Volume 4, Nomor 3, Tahun 2025
đ HOW TO CITE
Laksono, Cindy Fitri; Maulana, Ribas Satria; Laksono, Cindy Fitri; Maulana, Ribas Satria; Wahyuni, Eka Dyar ; Wulansari, Anita , "Eksplorasi Kepuasan Pengguna PayPal Digital Wallet di Indonesia: Pendekatan UTAUT 2," JUISI : Jurnal Ilmiah Sistem Informasi, vol. 4, no. 3, Jul. 2025.
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