📅 14 July 2025
DOI: 10.51903/e-bisnis.v18i1.2835
SYSTEMATIC LITERATURE REVIEW (SLR): USER ACCEPTANCE AND SATISFACTION WITH BYOND SERVICES BY BSI
EBISNIS : JURNAL ILMIAH EKONOMI DAN BISNIS
Universitas Sains dan Teknologi Komputer
📄 Abstract
Digital transformation in the Islamic banking sector requires innovation that is responsive to user needs. The BYOND by BSI application is a form of digital transformation by Bank Syariah Indonesia in response to these dynamics. This study aims to examine customer acceptance and satisfaction with the use of the BYOND application based on five recent national studies. The research findings indicate that factors such as perceived usefulness, ease of use, trust, and Islamic banking features play a significant role in driving customer usage and loyalty. Challenges include low digital literacy and concerns about security. With a sustainable approach to feature development and digital education, BYOND has great potential to strengthen the digital Islamic banking ecosystem in Indonesia.
🔖 Keywords
#BYOND by BSI
#Customer Satisfaction
#Digital Technology
#Islamic Banking; BYOND by BSI
#Customer Satisfaction
#Digital Technology
#Islamic Banking
ℹ️ Informasi Publikasi
Tanggal Publikasi
14 July 2025
Volume / Nomor / Tahun
Volume 18, Nomor 1, Tahun 2025
📝 HOW TO CITE
Aida Puspita; Rosyidah Septianingrum; Siti Shofiyaturrohmah; Azkania Nabila; Rosyidah Septianingrum, "SYSTEMATIC LITERATURE REVIEW (SLR): USER ACCEPTANCE AND SATISFACTION WITH BYOND SERVICES BY BSI," EBISNIS : JURNAL ILMIAH EKONOMI DAN BISNIS, vol. 18, no. 1, Jul. 2025.
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