Analisis Keterlambatan Clearance in dan Clearance out Kapal Asing di PT. Pertamina Trans Kontinental Cabang Balikpapan

Sea transportation is in high demand in Indonesia due to the geographical conditions of the archipelago, low cost, and large carrying capacity. However, the development of international regulations has created a bureaucratic process that causes ship delays. Non-technical impacts also contribute to these delays. This study analyzes these factors to provide a basis for reducing ship delays that can lead to material losses, time, and opportunities. The research was conducted at PT. Pertamina Trans Continental Cab. Balikpapan during the author's job training from July 2022 to July 2023. Data were obtained through observations, interviews with staff, and secondary sources related to the thesis title. Using qualitative methods, this study focuses on delaying the clearance in and clearance out of foreign ships. Descriptive techniques include interviews, field observations, images, photographs, and video recordings. The results of the study revealed the main factors affecting the delays, such as bureaucratic and regulatory challenges, document availability, technical issues, and non-technical conditions such as weather and the COVID-19 pandemic. Recommendations include increased coordination between relevant authorities, development of integrated information systems, increased staff training, and infrastructure improvements.