KUALITAS PELAYANAN UNIT PELAKSANA TEKNIS PERPUSTAKAAN PUSAT UNIVERSITAS SLAMET RIYADI SURAKARTA

Damayanti Suhita; Farco Siswiyanto Raharjo; Qomaruddin &

Transformasi: Jurnal Ilmu-Ilmu Sosial

Universitas Slamet Riyadi

📄 Abstract

This research has qualitative descriptive nature to describe how service quality in the TechnicalImplementation of Central Library in Slamet Riyadi University. Use the interactive analysis. Theresults showed that service users rate thatb the quality of service of Central Library in SlametRiyadi University through several aspects include confidence, reliability, responsiveness,concern, and intangibles.Key words: quality, service, library

ℹ️ Informasi Publikasi

Tanggal Publikasi

01 November 2017

Volume / Nomor / Tahun

Volume 1, Nomor 32, Tahun 2017

📝 HOW TO CITE

Damayanti Suhita, Farco Siswiyanto Raharjo, Qomaruddin &, "KUALITAS PELAYANAN UNIT PELAKSANA TEKNIS PERPUSTAKAAN PUSAT UNIVERSITAS SLAMET RIYADI SURAKARTA," Transformasi: Jurnal Ilmu-Ilmu Sosial, vol. 1, no. 32, Nov. 2017.

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