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ANALISIS PENGARUH KUALITAS MANAJEMEN PENANGANAN KELUHAN PELANGGAN DAN E-SERVICE QUALITY TERHADAP LOYALITAS DENGAN KEPUASAN PELANGGAN SEBAGAI VARIABEL INTERVENING: Studi pada Pengguna E-commerce C2C Bukalapak
Jurnal Ilmu Manajemen dan Akuntansi Terapan
Vol 9
, No 2
(2018)
This paper develops a research model to examine the relationshipamong e-service quality, quality customer problem management, customersatisfaction and customer loyalty. Data from a survey of Bukalapakcustomers were used to test the research model. Confirmatory factoranalysis was conducted to examine the reliability and validity of themeasurement model, and the structural equation modelling technique wasused to test the research model. The analytical results showed that thedimensions of e-service...
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PENGARUH RETURN ON ASSET, NET PROFIT MARGIN, DAN EARNING PER SHARE TERHADAP HARGA SAHAM
Jurnal Ekonomi dan Kewirausahaan
Vol 18
, No 1
(2018)
Food and beverage companies are one of the categories of consumer sectorcompanies that are currently growing and developing. The purpose of this study is toanalyze the effect of Return On Assets (ROA), Net Profit Margin (NPM), and EarningPer Share (EPS) on Stock Prices in Food and Beverage Sector Companies listed inIndonesia Stock Exchange Period 2014 – 2016. Types of samples used purposivesampling method. The number of samples in this study as many as 10 companies. Thetechnique of analysis is...
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PERENCANAAN PEMBUATAN MEDIA PEMBELAJARAN MATA PELAJARAN SIMULASI DIGITAL DI SMK NEGERI 5 SURAKARTA
Gaung Informatika
Vol 8
, No 1
(2018)
Learning media is one of important component in teaching and learning activities. The use of media in learning activities to make learning and teaching more enjoyable.Students will feel interested in learning that will enhance the learning results. The problem is the media that is used for this is still the conventional so that learning andteaching becomes monoton,teachers are less able to develop and students to be difficult to understand and accept the lesson .The purpose of thi...
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PENGARUH INOVASI PRODUK DAN KUALITAS PRODUK TERHADAP KEPUTUSAN PEMBELIAN HANDPHONE MEREK SAMSUNG DENGAN BRAND IMAGE SEBAGAI VARIABEL MODERASI (Survei pada Mahasiswa Fakultas Ekonomi UNISRI Surakarta)
Jurnal Ekonomi dan Kewirausahaan
Vol 17
, No 1
(2017)
Samsung company is now a producer of Android phones in the world. To meet theneeds of its customers, the Company Samsung has always product updates by generatingnew products and constantly innovate products and improve product quality to betterdirection. The purpose of this study was to analyze the significance of the influence ofproduct innovation, product quality and brand image of Samsung brand mobile phonepurchasing decisions on the Faculty of Economics, University of Slamet RiyadiSurakarta....
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PENGARUH DEBT TO EQUITY RATIO, INVENTORY TURNOVER, TOTAL ASSETS TURNOVER DAN FIRM SIZE TERHADAP PROFITABILITAS PADA PERUSAHAAN REAL ESTATE DAN PROPERTY YANG TERDAFTAR DI BURSA EFEK INDONESIA
Jurnal Ekonomi dan Kewirausahaan
Vol 16
, No 1
(2016)
This research aimed to analyze: (1) the significant effect of Debt To Equity Ratio on Return On Asset; (2) the significant effect of Inventory Turnover on Return On Asset; (3) the significant effect of Total Asset Turnover on Return On Asset; and (4) the significant effect of Firm Size on Return On Asset.This research took object in Indonesia Stock Exchange in Real Estate and Property companies presenting financial statement for 2011-2014 period and yielding profit during 2011-2014 period. This...
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PENGARUH KUALITAS PELAYANAN TERHADAP LOYALITAS DENGAN KEPUASAN SEBAGAI VARIABEL INTERVENING PADA NASABAH PENGGUNA MOBILE BANKING
Jurnal Ekonomi dan Kewirausahaan
Vol 15
, No 3
(2016)
The purpose of this study was to analyze the significance of the effect of service quality of mobile banking and satisfaction on loyalty and analyze the effect of the service quality of mobile banking on customer loyalty mediated by satisfaction. This study is a survey at consumers of Bank BNI Sukoharjo. Population are customer whose used mobile banking. Sample as many as 100 people with convenience sampling. The type of data used quantitative and qualitative data. Sources of data used primary d...
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DETERMINAN LOYALITAS MAHASISWA
Jurnal Ilmu Manajemen dan Akuntansi Terapan
Vol 6
, No 1
(2015)
This study examines the effect of determinant factors of student loyalty.Population in this study were students in STIE Totalwin Semarang.Based on purposive sampling method, 240 samples were obtained byobservation data. The results of this study indicate that studentssatisfaction, students trust, students commitment, and students perceptionabout learning has significant influence on student loyalty
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PENGARUH KONFLIK PERAN, KONFLIK PEKERJAAN-KELUARGA DAN PEKERJAAN BERLEBIH TERHADAP KINERJA KARYAWAN PT AIR MANCUR DI WONOGIRI
Jurnal Ekonomi dan Kewirausahaan
Vol 14
, No 2
(2015)
This research aims to analyze the significance of the influence of the role of conflict, the work of family conflict, excess and work on employee performance. A survey conducted the research is to employees of PT Air Mancur in Wonogiri. The population in this research is all the employees in PT Air Mancur in Wonogiri with the sample as many as 76 people with clusters of proportional random sampling techniques, the results show that the role of the conflict have negative effects on employee perfo...
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KAJIAN KARAKTERISTIK FRUIT LEATHER DENGAN VARIASI JENIS PISANG (Musa paradisiaca) DAN SUHU PENGERINGAN
Joglo: Jurnal Pertanian dan Pangan
Vol 26
, No 1
(2014)
Kandungan energy pisang penyedia energy dan kalori instan, yang mudah tersedia. Pisang merupakan buah yang mudah rusak dan perlu adanya upaya untuk mempertahankan daya simpan. Salah satu produk olahan pisang adalah fruit leather. Fruit leather berbentuk lembaran tipis (2-3 mm), kadar air 10-15%, konsistensi dan rasa yang spesifik seperti bahan mentahnya. Penelitian mengkaji jenis dan suhu yang optimal dalam pembuatan fruit leather pisang sehingga diperoleh produk yang baik. Penelitian ini menggu...
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