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PENGARUH KUALITAS PELAYANAN TERHADAP LOYALITAS KONSUMEN DENGAN NILAI PELANGGAN SEBAGAI VARIABEL MEDIASI
Jurnal Ekonomi dan Kewirausahaan
Vol 16
(2016)
The purpose of this study was to analyze the effect of service quality and cusotmer value on loyalty and analyze the effect of the service quality on cusomer loyalty mediated by customer value. This study is a survey. Population are customer Popeye Chicken Express Nusukan 1 Surakarta. Sample as many as 100 people with purposive sampling and convenience sampling. The type of data used quantitative and qualitative data. Sources of data used primary data and secondary data. The technique of collect...
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ANALISIS PENGARUH KUALITAS PELAYANAN TERHADAP LOYALITAS KONSUMEN DENGAN KEPUASAN KONSUMEN SEBAGAI VARIABEL MODERASI (Studi pada Konsumen CS Kopi Tubruk Surakarta)
Jurnal Ekonomi dan Kewirausahaan
Vol 16
, No 2
(2016)
This study aims to analyze (1) the effect of service quality on customer loyalty CS Kopi Tubruk Surakarta. (2) the effect of customer satisfaction on consumer loyalty CS Kopi Tubruk Surakarta. (3) the effect of service quality on customer loyalty with customer satisfaction as a moderating variable. The study population was the whole kosumen CS Kopi Tubruk Surakarta with a sample of 115 respondents. Data collection techniques using questionnaires through the stages of testing the validity and rel...
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PENGARUH KUALITAS PRODUK, KUALITAS PELAYANAN DAN PROMOSI TERHADAP LOYALITAS KONSUMEN DENGAN KEPUASAN KONSUMEN SEBAGAI VARIABEL MODERASI (Studi Pada Konsumen Larissa Aesthetic Center Solo)
Jurnal Ekonomi dan Kewirausahaan
Vol 16
, No 2
(2016)
The purpose of this research was: 1) to analyze the significance of the influence of the quality of products against customer satisfaction. 2) to analyze the significance of the influence of the quality of service of consumer satisfaction. 3) to analyze the significance of the influence of promotions against consumer satisfaction. 4) to analyze the significance of the influence of consumer satisfaction consumer loyalty against. 5) to analyse the influence of the quality of products consumer loya...
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PENGARUH MOTIVASI, KOMPETENSI, DAN LINGKUNGAN KERJA TERHADAP KINERJA PERANGKAT DESA DI KECAMATAN COLOMADU KABUPATEN KARANGANYAR
Jurnal Manajemen Sumber Daya Manusia
Vol 10
, No 1
(2016)
This study aims to determine the effect of significant motivation, competence, and working environment on public employee performance in the district of Colomadu, Karanganyar. Population of this study were all public employee in the district of Colomadu, Karanganyar consist of 110 people, samples were collected by the census of the number of existing data collection techniques through questionnaires or questionnaire with validity and reliability. Analysis techniques using multiple linear regress...
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PENGARUH KEPEMIMPINAN, DISIPLIN, DAN KOMPETENSI TERHADAP PRODUKTIVITAS KERJA GURU DENGAN LOYALITAS SEBAGAI VARIABEL MEDIASI PADA SMP NEGERI 4 SURAKARTA
Jurnal Manajemen Sumber Daya Manusia
Vol 10
, No 1
(2016)
A success from school originally based on the leadership, discipline, and competency from headmaster and teachers in order to improve the productivity through high loyalty. In practice there are some problems including headmaster leadership, discipline, competency and loyalty that influence to teacher works. There are some teachers who have the high level of discipline, competency, and loyalty will produce the high productivity and the contrary. In this research, the sample is 53 people of popul...
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ANALISIS PERBEDAAN MOTIVASI KERJA, LOYALITAS KERJA, DAN KINERJA GURU YANG BERSERTIFIKASI DENGAN YANG BELUM BERSERTIFIKASI KECAMATAN KEDAWUNG SRAGEN
Jurnal Manajemen Sumber Daya Manusia
Vol 10
, No 1
(2016)
The objective of the research are to analiysing significance difference of the work motivation, work loyalty, and teacher performance between certified teachers with non certified teachers in SDN Kecamatan Kedawung. Samples of this study are 146 teachers in public primary schools at district of Kedawung consists of 124 certified teachers and 22 non certified teachers, using technique of the propotionate stratified random sampling. Data collecting conducted by questioner, interview and documentat...
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PENGARUH MOTIVASI DAN BUDAYA ORGANISASI TERHADAP KINERJA KARYAWAN DENGAN KOMPENSASI SEBAGAI VARIABEL MODERASI
Jurnal Manajemen Sumber Daya Manusia
Vol 10
, No 1
(2016)
The aim of this study was the effect of motivation on employee performance; the influence of organizational culture on employee performance; the influence of compensation on employee performance; motivational influence on employee performance moderated by compensation; the influence of organizational culture on employee performance moderated by compensation. The population in this study were all employees of PT Janetra Sukoharjo as many as 30 people. The technique of collecting data using questi...
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PENGARUH KEPEMIMPINAN, LOYALITAS KARYAWAN DAN KINERJA KARYAWAN TERHADAP KUALITAS PELAYANAN UNIT LAYANAN PENGADAAN BARANG/JASA
Jurnal Manajemen Sumber Daya Manusia
Vol 10
, No 1
(2016)
This research is conducted to know the significancy betwen (1) leadership (2) of employee loyalty (3) the performance of employees on the quality services of The Unit Layanan Pengadaan Barang dan Jasa Kabupaten Ngawi.The population is all employees who work in The Unit Layanan Pengadaan Barang dan Jasa Kabupaten Ngawi as many as 32 employees. The analysis Technique usesdouble regression analysis with the classical assumption. Analysis results showed that leadership, employee loyalty and employee...
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PENYELESAIAN SENGKETA KONSUMEN MELALUI BADAN PENYELESAIAN SENGKETA KONSUMEN (BPSK) SEBAGAI EKSISTENSI BADAN PENYELESAIAN SENGKETA KONSUMEN (BPSK) DI SURAKARTA
Exsplorasi: Jurnal Ilmu Sosial dan Humaniora
Vol 28
, No 2
(2016)
Terbentuknya BPSK di daerah Surakarta di harapkan berperan aktif dalammenyelesaikan sengketa konsumen dengan prinsip sederhana, mudah dan cepat, sehinggadapat menegakkan hak-hak konsumen dan memberikan kepastian hukum bagi konsumenyang dirugikan pelaku usaha atas pemanfaatan/pemakaian barang dan /atau jasa. Disisi lainpelaku usaha dapat bertanggung jawab atas barang dan /atau jasa yang diproduksi ataudiperdagangkannya, yang pada akhirnya dapat meningkatkan daya saing.Agar BPSK dapat eksis dengan...
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PENGARUH PARTISIPASI PENYUSUNAN ANGGARAN DAN DESENTRALISASI TERHADAP KINERJA MANAJERIAL DENGAN LOCUS OF CONTROL SEBAGAI VARIABEL MODERASI (Studi di Dinas Pekerjaan Umum Kabupaten Karanganyar)
Exsplorasi: Jurnal Ilmu Sosial dan Humaniora
Vol 28
, No 2
(2016)
Tujuan penelitian ini adalah Untuk mengetahui signifikansi pengaruh partisipasipenyusunan anggaran, desentralisasi secara parsial maupun secara bersama-sama terhadapkinerja manajerial. Untuk mengetahui efek moderasi locus of control pada pengaruhpartisipasi penyusunan anggaran dan desentralisasi terhadap kinerja manajerial. Teknikanalisis data yang digunakan uji validitas, uji reliabilitas, uji asumsi klasik, dan moderatingregression analysis. Hasil penelitian diperoleh kesimpulan: Terdapat peng...
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