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ANALISIS PENGARUH KUALITAS PRODUK DAN KUALITAS PELAYANAN TERHADAP LOYALITAS PELANGGAN DENGAN KEPUASAN PELANGGAN SEBAGAI VARIABEL INTERVENING
Jurnal Ekonomi dan Kewirausahaan
Vol 17
, No 4
(2017)
This study aims to analyze the significance effect of product quality and servicequality to customer satisfaction, analyze the significance of product quality, servicequality and customer satisfaction to customer loyalty and analyze the significance ofeffect of product quality and service quality on customer loyalty with customersatisfaction as intervening variable. This study is a survey of restaurant customers KFCHartono Mall in Solo Baru. Samples of 100 people with purposive sampling techniqu...
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PENGARUH KUALITAS PELAYANAN TERHADAP WORD OF MOUTH DENGAN KEPERCAYAAN PELANGGAN SEBAGAI VARIABEL INTERVENING (Survei pada Konsumen PT Sinar Mas Cabang Surakarta)
Jurnal Ekonomi dan Kewirausahaan
Vol 17
, No 3
(2017)
PT Sinar Mas is a provider of financing vehicle loans. Problem faced bycompanies today is the declining number of customers, due to the high competitionamong companies financing in Surakarta. The purpose of research is to analyze thesignificance of the impact of service quality on customer confidence. Analyze thesignificance of the influence of service quality and customers' trust in the word of mouthcustomers. Analyze customer confidence mediate service quality to the word of mouth.This study u...
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ANALISIS PENGARUH KETERLIBATAN KERJA DAN BUDAYA ORGANISASI TERHADAP KINERJA PEGAWAI MELALUI KOMITMEN ORGANISASI SEBAGAI VARIABEL MEDIASI (Survei pada Pegawai Dinas Koperasi dan Tenaga Kerja Kabupaten Boyolali)
Jurnal Manajemen Sumber Daya Manusia
Vol 11
, No 2
(2017)
This research aims to analyze the influence of work involvement andorganizational culture on performance clerk with organizational commitmentas intervening variable. This study used a survey method, the type of datathe data used was qualitative and quantitative data, the source data used theprimary data and secondary data. The population in this study are allemployees of the Department of Cooperatives and labor Boyolali Regencytotaling 76 employees. The number of samples in this research as much...
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KINERJA UNIT PELAYANAN PENDAPATAN DAN PEMBERDAYAAN ASET DAERAH KOTA SALATIGA DIUKUR DENGAN BALANCED SCORECARD
Jurnal Manajemen Sumber Daya Manusia
Vol 11
, No 2
(2017)
The purpose of this study are to: 1) to analyze performance UP3ADSalatiga city with Balanced Scorecard ie by financial perspective 2) toanalyze performance UP3AD Salatiga city with Balanced Scorecard ie byconsumer perspective 3) to analyze performance UP3AD Salatiga city withBalanced Scorecard ie by internal business perspective 4) to analyzeperformance UP3AD Salatiga city with Balanced Scorecard ie by learn andgrowth The population of the UP3AD Salatiga City some 60 people, sampleswere collecte...
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ANALISIS KINERJA HOMESCHOOLING KAK SETO SOLO DENGAN MENGGUNAKAN PERSPEKTIF KEUANGAN DAN NON KEUANGAN
Jurnal Manajemen Sumber Daya Manusia
Vol 11
, No 2
(2017)
This research is conducted to know the financial perspective as aperformance measurement and to know significancy non-financialperspective are simultaneously significancy with performance; financialperspective, customer perspective, internal business process, learn andgrowth perspective are significancy with performance. This research issurvey research which is located at Homeschooling Kak Seto Solo. Thesample is 60 persons which are using sensus method to inquiry sheetthrough validity and relia...
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PEMAHAMAN AKUNTANSI DAN AKUNTABILITAS MAHASISWA PENERIMA BEASISWA (Studi pada Mahasiswa Fakultas Ekonomika dan Bisnis UKSW)
Dinamika Akuntansi Keuangan dan Perbankan
Vol 5
, No 1
(2017)
The purpose of this study is to describe the level of accounting comprehension and the accountability of educational fee and to describe the relationship between the level of accounting comprehension and the accountability of educational fee. This is a descriptive study by using the primary data which were collected by distributing the questionnaires and doing the interview with the respondents, the students of Economics and Business Faculty of Satya Wacana Christian University who are obtaining...
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KUALITAS PELAYANAN KESEHATAN BAGI PASIEN PEMEGANG KARTU BADAN PENYELENGGARA JAMINAN SOSIAL (BPJS) DI RUMAH SAKIT MULIA HATI WONOGIRI
Transformasi: Jurnal Ilmu-Ilmu Sosial
Vol 2
, No 28
(2017)
This study aimed to describe the quality of health care for patients BPJS Program at theHospital Noble Heart Wonogiri. The method used is descriptive quantitative data collected byquestionnaire and documentation. The samples used in this study is 43 people. Data analysistechniques used using descriptive statistical analysis using frequency distribution table.Results of the data analysis we concluded the service quality Noble Heart Hospital onpatients Wonogiri BPJS cardholders using indicators of...
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KAJIAN ANALISIS WACANA: DALAM DUNIA KOMUNIKASI KEKUASAAN POLITIK DENGAN MASYARAKAT AWAM
Transformasi: Jurnal Ilmu-Ilmu Sosial
Vol 1
, No 29
(2017)
Conversation Analysis is a field of study that examines the Discourse Analysis of socialinteraction in the community, the considers the discourse or conversation is a product of theinteraction.According to the analysis of Conversational perspective, the social reality nopresent objectively outside influence other social elements. A discourses was constructed byconversations that are face to face among participant when they involved in the process ofinteraction.This approach, including analyzing...
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PENGARUH KECERDASAN EMOSIONAL, KOMITMEN ORGANISASI, DAN ORGANIZATIONAL CITIZENSHIP BEHAVIOR TERHADAP KINERJA KARYAWAN PT METROPOLITAN RETAILMART SOLO BARU
Jurnal Ekonomi dan Kewirausahaan
Vol 17
, No 1
(2017)
PT Metropolitan Retailmart Solo Baru is a retail company in the field of fashion,hearts run company trying to improve the operational activities of employees boardingcosts. The purpose of research is to analyze the significance of the influence ofemotional intelligence, organizational commitment and Organizational CitizenshipBehavior on employee performance as well as the dominant variable influence onemployee performance. Emotional intelligence significantly influence employeeperformance. Organ...
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ANALISIS RASIO KEUANGAN UNTUK MENILAI KINERJA KEUANGAN INDUSTRI SEMEN DI BURSA EFEK INDONESIA
Jurnal Ekonomi dan Kewirausahaan
Vol 17
, No 1
(2017)
The objective of research was to assess the financial performance of cementindustry using financial ratio analysis. This research was conducted in the cementindustries enlisted in Indonesia Stock Exchange with qualitative and quantitative dataas the types of data used. The data source employed was secondary one in the form ofcompanies’ financial statements published. Technique of analyzing data used wasfinancial ratio analysis with liquidity ratio (performance ratio), profitability ratio(retur...
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