📅 12 December 2019
DOI: 10.51903/e-bisnis.v12i2.218
Perbedaan Harapan Pelanggan Persepsi Dimensi Kualitas Layanan di Pecel Solo Restaurant
EBISNIS : JURNAL ILMIAH EKONOMI DAN BISNIS
Universitas Sains dan Teknologi Komputer
📄 Abstract
Increasing competition especially in the culinary business , make Pecel Solo Restaurant should strive to meet the expectations of customer with the needs and desires of customer so that what is accepted by consumers as expected earlier. The purpose of this study was to determine if there are any the difference (gap) between the expectation with the customers perception of service quality dimensions on Pecel Solo Restaurant. The sampling technique using non probability sampling technique with the sample size is 68 respondents. Data analysis methods used are Mann Whitney , and the Importance Performance Analysis
🔖 Keywords
#Customer Expectation
#Customer Perceptions
#Service Quality Dimensions
ℹ️ Informasi Publikasi
Tanggal Publikasi
12 December 2019
Volume / Nomor / Tahun
Volume 8, Nomor 2, Tahun 2019
📝 HOW TO CITE
Erwan Nurhidayat , "Perbedaan Harapan Pelanggan Persepsi Dimensi Kualitas Layanan di Pecel Solo Restaurant," EBISNIS : JURNAL ILMIAH EKONOMI DAN BISNIS, vol. 8, no. 2, Dec. 2019.
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