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Evaluasi Kualitas Layanan Website Umrah Menggunakan Kerangka E-Service Quality dan Customer Satisfaction Index
Wibisono, Jemparing
; Nasution, Anita Hakim
; Riski, Raulia
; Haryanti, Desyka Widya
; Chrisnadeva, Auditya Fariz
; Wibisono, Jemparing
; Nasution, Anita Hakim
; Riski, Raulia
; Haryanti, Desyka Widya
; Chrisnadeva, Auditya Fariz
JUISI : Jurnal Ilmiah Sistem Informasi
Vol 5
, No 1
(2026)
Perkembangan teknologi informasi mendorong perusahaan jasa untuk menyediakan layanan digital yang berkualitas, termasuk dalam sektor perjalanan Umrah. Website Solusi Umrah milik PT Almansour Tours and Travel berfungsi sebagai media utama dalam penyampaian informasi dan layanan kepada pengguna, sehingga kualitas layanan website menjadi faktor penting dalam membentuk kepuasan pengguna. Oleh karena itu, evaluasi kualitas layanan website diperlukan untuk menilai sejauh mana layanan yang diberikan te...
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Analisis Manajemen Risiko pada Sistem Informasi Divisi Produksi Menggunakan ISO 31000:2018 di PT Bangkit Laksana Jaya Ban
Mohammad Falko Fahlevi
; Anita Hakim Nasution
; Raulia Riski
; Auditya Fariz Chrisnadeva
; Desyka Widya Haryanti Haryanti
Vol 5
, No 1
(2026)
Perkembangan teknologi informasi yang semakin pesat turut meningkatkan potensi ancaman dan risiko yang dihadapi perusahaan, khususnya pada aktivitas produksi. Oleh karena itu, penerapan manajemen risiko yang efektif menjadi kebutuhan penting untuk melindungi aset perusahaan, menjaga keberlangsungan bisnis, serta mendukung pencapaian tujuan organisasi. Penelitian ini bertujuan untuk mengidentifikasi, menganalisis, dan mengevaluasi risiko pada divisi produksi PT Bangkit Laksana Jaya Ban (BANLAK) d...
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Pengaruh Penetapan Kompensasi terhadap Daya Tarik Perusahaan di Kalangan Gen Z
Wawasan : Jurnal Ilmu Manajemen, Ekonomi dan Kewirausahan
Vol 4
, No 1
(2026)
The growing presence of Generation Z in the labor market has intensified competition among companies to attract young talent. Compensation is considered a key factor influencing employer attractiveness, particularly amid financial vulnerability and rising demands for pay transparency. This study examines the role of compensation in shaping company attractiveness toward Generation Z using a literature review approach with a simplified PRISMA method. A total of 25 national and international studie...
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Jasa Akademik Online di Era Digital: Analisis Peluang E-Business dan Dampaknya Bagi Etika Mahasiswa UINSU
Wawasan : Jurnal Ilmu Manajemen, Ekonomi dan Kewirausahan
Vol 4
, No 1
(2026)
This study analyzes the rise of online academic services as an emerging e-business phenomenon and its ethical implications for students of the Faculty of Islamic Economics and Business (FEBI) at the State Islamic University of North Sumatra (UINSU). The research aims to identify the driving factors behind the use of academic services, explore their potential as a form of digital entrepreneurship, and assess their impact on students’ academic integrity. Using a qualitative descriptive method, dat...
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Optimising Time Efficiency in Green Retrofit Jetty Projects through Envision and Lean-Based Value Stream Mapping
Advance Sustainable Science, Engineering and Technology (ASSET)
Vol 8
, No 1
(2026)
Indonesia, as a strategic global maritime axis, has only 7.03% of its islands equipped with jetties, and jetty construction poses environmental challenges due to emissions and ecological impacts. Green retrofitting provides a sustainable solution by improving energy efficiency in existing jetties. The Envision rating system guides the transition from conventional to green infrastructure, assessing quality of life, leadership, resource allocation, natural environment, and climate resilience. Desp...
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Flood Mitigation in East Coast Semarang City: Hydrological and Hydraulic Analysis for Polder System Optimization
Advance Sustainable Science, Engineering and Technology (ASSET)
Vol 8
, No 1
(2026)
Flooding is a recurring hazard across Indonesia, particularly in urban regions such as Semarang City, where high-intensity rainfall, tidal surges, land subsidence, and changes in land use contribute to frequent inundation. This study investigates the effectiveness of the Sringin Polder system in mitigating flood risks through an integrated hydrological and hydraulic analysis. The hydrological component involved calculating design rainfall values for various return periods, with a peak intensity...
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Efektivitas Pengelolaan Sampah dalam Upaya Pencegahan Kebakaran di TPA Alak Kota Kupang
Public Service And Governance Journal
Vol 7
, No 1
(2026)
This study aims to analyze the effectiveness of waste management in preventing fires at the Alak Landfill (TPA) in Kupang City using a qualitative case study approach. Data was collected through interviews, observations, and documentation involving officials from the Environmental and Sanitation Office, landfill workers, waste pickers, and surrounding communities. The findings indicate that the effectiveness of waste management remains low. In terms of input, financial resources, infrastructure,...
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Sinergi Pemerintah Desa dan Kawasan Industri dalam Pemberdayaan Masyarakat: Studi Kasus Desa Plenen
Public Service And Governance Journal
Vol 7
, No 1
(2026)
The development of industrial areas has direct implications for surrounding buffer villages, including Plenen Village, which is adjacent to the Batang Integrated Industrial Estate (KITB)/Batang Industropolis Special Economic Zone (SEZ). The main issue identified is the suboptimal utilization of industrial development opportunities to improve local community welfare. This study aims to analyze the synergy between village government and industrial areas in empowering the community of Plenen Villag...
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Analisis Aspek Hukum Kualitas Pelayanan BRT (Bus Rapid Transit) Trans Semarang
Public Service And Governance Journal
Vol 7
, No 1
(2026)
One of the classic problems of Semarang City as a metropolitan city is related to the arrangement of the transportation system until now not resolved comprehensively. The arrangement of transportation in Semarang City as a trigger for the emergence of problems disproportionate number of vehicles to the number of passengers or residents compared to the volume of roads passed by motorized vehicles in Semarang City. With the increasing population of Semarang City on the one increasing motorized veh...
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Pemasaran Produk Lokal Berbasis Kesehatan sebagai Strategi Peningkatan Kesejahteraan Masyarakat Desa Plenen sebagai Desa Penyangga Kawasan Industri Terpadu Batang
Public Service And Governance Journal
Vol 7
, No 1
(2026)
This study aims to analyze the marketing of health-based local products in Plenen Village as a buffer village of the Batang Integrated Industrial Estate and its implications for community welfare. The identified problems include limited human resource capacity, restricted market access, and limited understanding of modern marketing strategies among micro and small business actors. This study employs a descriptive qualitative approach with a case study design. Primary data were obtained through i...
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