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BUILDING CUSTOMER EXPERIENCE AND SATISFACTION DURING THE COVID-19 PANDEMIC: IMPROVING PRODUCT QUALITY AND SERVICE QUALITY
Fokus Ekonomi : Jurnal Ilmiah Ekonomi
Vol 18
, No 1
(2023)
This study analyzes the driving factors for customer experience and satisfaction during the Covid-19 pandemic. This study uses 105 respondents who are customers of Promise Jiwa. The analysis used is PLS-SEM. The results of this study found that service quality and product quality were able to improve customer experience. Other results state that the more customers have a memorable experience, the more they will have an impact on increasing their satisfaction. This study proposes managerial impli...
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STRATEGY OF MAINTAINING CUSTOMER LOYALTY WITH SATISFACTION AS INTERVENING VARIABLE AT COFFEE SHOP UNDERPASS GRESIK
Fokus Ekonomi : Jurnal Ilmiah Ekonomi
Vol 18
, No 1
(2023)
This study aims to examine and analyze the effect of service quality and trust on customer loyalty. The sampling technique used in this study was non-probability sampling, namely accidental sampling with a total of 100 respondents. The data analysis technique in this study uses hypothesis testing using path analysis or what is called Path Analysis with the help of the SPSS version 20 program. The type of data used in this study is questionnaire / questionnaire data. The results of this study ind...
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SALES PERFORMANCE IMPROVEMENT MODEL BASED ON INTRINSIC RELIGION, HALAL PRODUCT KNOWLEDGE, AND SERVICE VALUE CAPABILITY
Fokus Ekonomi : Jurnal Ilmiah Ekonomi
Vol 18
, No 1
(2023)
This study aims to identify the effect of intrinsic religiosity, halal product knowledge, and service value capability on the sales performance value of sharia insurance products. The population of this study was all sharia insurance agents from Prudential insurance in Semarang city. The population in this study was unknown exactly, so the number of samples was calculated using Slovin formula and 150 people were obtained as the sample through the snowball sampling method. Multiple linear regress...
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DAMPAK UPAH MINIMUM TERHADAP TINGKAT PENGANGGURAN TERBUKA DI PROVINSI MALUKU
Fokus Ekonomi : Jurnal Ilmiah Ekonomi
Vol 18
, No 1
(2023)
The problem of wages is a classic problem that has not been resolved until now. The government is not only facing the problem of surplus labor or the problem of an increasing workforce, but how to make policies related to the protection and improvement of workers' welfare. Maluku with a population that continues to increase from year to year. BPS noted that in August 2019, Maluku Province was ranked third with the highest unemployment rate nationally. The purpose of this study is to see the impa...
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EMOTIONAL INTELLIGENCE MODERATED ENTREPRENEURAL SUCCESS (Case Study of SMEs in Semarang City)
Fokus Ekonomi : Jurnal Ilmiah Ekonomi
Vol 18
, No 1
(2023)
Recently, many countries around the world have been experiencing multidimensional crises, including Indonesia, due to the ongoing Covid-19 pandemic. The negative impact has paralyzed the business world, shaken the foundations of the wider community's welfare, and narrowed job opportunities, while the number of people seeking employment continues to increase and unemployment rates keep rising. To address this phenomenon, cultivating an entrepreneurial spirit is considered an appropriate solution....
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ANALISIS KEMISKINAN DI WILAYAH III CIREBON
Fokus Ekonomi : Jurnal Ilmiah Ekonomi
Vol 18
, No 1
(2023)
This is research about the effect of population, mean years of school, and covid-19 on poverty in district/city area III Cirebon including Cirebon City, Cirebon Regency, Indramayu Regency, Majalengka Regency, and Kuningan Regency. The data type in this study was secondary data for the period of 2010-2021 and cross data of five areas, whereas the data analysis technique used was panel data regression analysis. According to the result of analysis, it was found that: (1) the population brings an in...
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RETRACTED : MENINGKATKAN KEPATUHAN WAJIB PAJAK UMKM PADA ERA NEW NORMAL MELALUI PEMBERIAN INSENTIF PAJAK, PENINGKATAN KONDISI KEUANGAN DAN KESADARAN PAJAK
Fokus Ekonomi : Jurnal Ilmiah Ekonomi
Vol 18
, No 1
(2023)
This article has been retracted at the request of the Editor-in-Chief and Publisher. Please see Elsevier's policy on article withdrawal.
Reason: This article identical to the previously published article:“ Meningkatkan Kepatuhan Wajib Pajak UMKM Pada Era New Normal Melalui Pemberian Insentif Pajak, Peningkatan Kondisi Keuangan Dan Kesadaran Pajak”, Jurnal Owner : Riset dan Jurnal Akuntansi, Vol 6, No 2 (2022) 2167- 2179 authored by Budi Riyanti and Erna Sudarmawanti. DOI : 10.33395/owner.v6i2.8...
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THE DRIVING FACTORS OF CUSTOMER LOYALTY: STUDY ON B2B CUSTOMERS
Fokus Ekonomi : Jurnal Ilmiah Ekonomi
Vol 18
, No 1
(2023)
This study aims to examine the factors that determine customer loyalty to business customers. In particular, this study examines the effect of service quality and product quality on customer loyalty directly and indirectly through customer satisfaction mediation. Primary data collection was carried out by surveying through the distribution of questionnaires to 50 companies at oil and gas industry in Indonesia. Sampling was done by purposive sampling technique. The results of hypothesis testing w...
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ANALYSIS OF INCREASING WOMEN ENTREPRENEURSHIP’S
Fokus Ekonomi : Jurnal Ilmiah Ekonomi
Vol 18
, No 1
(2023)
Entrepreneurship is not only done by men but also by women. The role of women in business is also closely related to increasing creativity and innovation in problem-solving and efforts to seize opportunities that people face every day. Given the weak socio-economic situation and the difficulty of finding work, this situation increases opportunities for women to find and start private businesses with flexible capital based on their ideas and skills. This research was conducted in the District of...
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INCREASED USE OF E-MONEY DURING THE COVID 19 PANDEMIC
Fokus Ekonomi : Jurnal Ilmiah Ekonomi
Vol 18
, No 1
(2023)
The implementation of information technology has been widely used in daily activities in society, which is indicated by the presence of various information technology facilities developed for the community. The emergence of smartphones is solid evidence of the existence of sophisticated technology as a form of creativity and innovation created by humans in this modern era. The Covid-19 pandemic that started in early 2019 also played a role in the increased use of e-money. Based on the results of...
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